As our SVP of AI & Tech Operations, you will be an operational catalyst, helping to drive Zeno’s AI transformation while serving as a bridge between Zeno Group and our parent company's initiatives. You will spearhead the integration of AI and technology solutions into our operations and build internal capabilities that position Zeno at the forefront of AI-enabled communications.
This role requires a dynamic leader with expertise in generative AI and workflow analysis who can work across disparate teams to concept AI innovations that fit into our strategic framework. This leader must think beyond conventional approaches by identifying opportunities for AI- and technology-enabled workflows that propel both our internal efficiency and our clients' businesses forward.
Our ideal candidate is entrepreneurial and proactive, with excellent problem-solving skills and the ability to translate possibilities into measurable outcomes, while fostering a culture of AI adoption across the organization.
As our SVP of AI & Tech Operations, you will be an operational catalyst, helping to drive Zeno’s AI transformation while serving as a bridge between Zeno Group and our parent company's initiatives. You will spearhead the integration of AI and technology solutions into our operations and build internal capabilities that position Zeno at the forefront of AI-enabled communications.This role requires a dynamic leader with expertise in generative AI and workflow analysis who can work across disparate teams to concept AI innovations that fit into our strategic framework. This leader must think beyond conventional approaches by identifying opportunities for AI- and technology-enabled workflows that propel both our internal efficiency and our clients' businesses forward.Our ideal candidate is entrepreneurial and proactive, with excellent problem-solving skills and the ability to translate possibilities into measurable outcomes, while fostering a culture of AI adoption across the organization.
Pay range: $160,000 to $201,000 USD
An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.
About the job:
Strategic AI Leadership & Partnership Management
Act as the primary liaison between Zeno and our sister companies for AI-related initiatives, ensuring seamless communication of AI strategies
Partner with the Head of AI and Innovation to identify and execute high-visibility AI projects that demonstrate impact across the organization
Regularly communicate updates, progress, and insights from sister company activities to internal teams while highlighting Zeno's unique needs and priorities
Identify and cultivate strategic partnerships with AI technology providers, research institutions, and innovation partners to enhance our capabilities
Technology Stack Strategy & Procurement
Build consensus among practice teams on platform selection and tech stack decisions
Assess competing products and solutions to make informed recommendations that serve agency-wide needs
Collaborate with leadership to ensure strategic alignment on technology investments
Workflow Design & Process Optimization
Analyze existing business processes and workflows to identify high-impact opportunities for AI-driven improvements and automation
Concept AI workflows that enhance operational efficiency, from automating repetitive tasks to revolutionizing data analysis pipelines
Collaborate with cross-functional teams to ensure AI tools are integrated into daily operations without disrupting client service excellence
AI Excellence & Innovation
Stay informed about generative AI advancements, flagging notable emerging tools and techniques for potential business use
Assist with the organization's approach to generative AI tools, helping teams get maximum value from AI across content creation, analysis, and strategic planning
AI Enablement & Culture Development
Support practice leads in developing playbooks, best practices, and training programs that drive AI adoption and improve the employee experience with AI tools, with consideration for how these capabilities can enhance client service
Host training sessions and knowledge-sharing initiatives to upskill employees on AI tools and emerging workflows
Monitor AI adoption across the organization, celebrating successes and identifying opportunities for continued growth and improvement
Governance, Risk Management & Compliance
Support robust AI governance by ensuring AI tools and workflows comply with company policies, ethical guidelines, and data privacy regulations
Support client teams in navigating AI-related conversations, including SOW review and guidance on appropriate AI usage in client deliverables
Partner with sister and parent companies, Business Affairs, and Contracts, to ensure all client-facing AI applications meet approved usage standards
About You:
Leadership & Strategic Experience
13+ years in technology or operations roles, with at 2 years leading AI, automation, or digital transformation initiatives
Experience driving organizational change in fast-paced environments
AI Expertise
Familiarity with generative AI platforms (OpenAI, Anthropic, MidJourney, etc) and their practical applications in business contexts
Communication & Stakeholder Management
Exceptional communication skills with the ability to translate complex concepts into clear, actionable insights for diverse audiences
Proven ability to build relationships and influence across organizational boundaries, including senior leadership and external partners
Experience presenting initiatives and outcomes to executive stakeholders and board-level audiences
Project Management & Execution Excellence
Demonstrated expertise in managing multiple initiatives simultaneously while maintaining quality and meeting deadlines
Strong organizational and prioritization skills with experience in project management
Industry Understanding & Cultural Fit
Understanding of the communications, marketing, or media agency model, and the unique challenges of client service businesses
Commitment to pushing boundaries in pursuit of innovative solutions
Passion for leveraging AI and technology as a whole to drive operational and creative excellence
Preferred Qualifications:
Experience in PR, communications, marketing, or related client-service industries
Background in change management or organizational development to drive cultural adoption of new tools and methods
Familiarity with AI ethics and responsible AI practices
ABOUT US
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
ABOUT OUR BENEFITS
Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.
Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
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