Compliance Coordinator na High Point & Affiliated Organizations

Compliance Coordinator

Program/ Location: Quality & Compliance Department, Administration Office - New Bedford, MA
Education/ Licensure: Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
Pay Rate: $58,656 - $62,400 annual salary (Education & experience dependent)
Status: Full Time, 40hrs/week
Shift: Monday-Friday, 9am-5:30pm
Travel required & includes mileage reimbursement

Benefits 

• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Long & short term disability
• Discounted auto/home and renters insurance 
• 403b - Retirement
• FSA & DCA
• PFML
• Employee Assistance Program
• Bonuses & Referral
• Free & Discounted Courses to become a Licensed Counselor or Recovery Coach
• Company Paid CEU Trainings w/ Education Days to Complete CEU's
• Free meals at Select Programs (when available)
• Unmatched Leave Time (FT employees can earn up to 3 weeks in first year)

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Compliance Coordinator Requirements:

• Presents as courteous and professional at all times 
• Possesses excellent written and verbal communication skills, including the ability to organize ideas in a logical and clear fashion 
• Demonstrates strong organization and time management skills
• Works with others in a cooperative and collaborative manner
• Demonstrates an understanding of the relationship between substance use and mental health issues
• Complies with Federal Regulations, 42 CFR Part 2, Confidentiality of Substance Use Disorder Policy and HIPAA Regulations

Compliance Coordinator Duties & Responsibilities: 

• Audit and Regulatory Support: Assist with internal and external audits, licensing renewals, and regulatory inspections. Prepare required documentation, track corrective actions, and ensure follow-through to maintain compliance with applicable standards and regulations.
• Contract and Agreement Management: Support the organization in documenting, tracking, and maintaining contracts, memoranda of understanding (MOUs), and other organizational agreements. Ensure all documents are up-to-date, accessible, and compliant with policy and regulatory requirements.
• Compliance Communication Management: Triage, review, and respond to compliance-related communications, including incident reports, inquiries, and escalations from staff or external stakeholders. Ensure appropriate follow-up, documentation, and resolution of all issues.
• Complaints and Grievance Coordination: Receive, track, and document complaints and grievances. Facilitate investigations, ensure timely follow-up, and coordinate with relevant leadership to resolve issues effectively while maintaining accurate records.
• Investigations Support: Assist, or lead in investigations involving policy, regulatory, or operational concerns. Gather documentation, coordinate interviews or follow-ups, and help prepare reports and recommendations for leadership review.
• Health, Safety, and Environmental Compliance: Support health and safety assessments, environmental inspections, and compliance monitoring activities. Track findings, follow-up actions, and ensure corrective measures are implemented in accordance with organizational standards and regulations.
• Proactive Risk Assessment: Participate in proactive risk assessment initiatives. Identify potential areas of risk, coordinate with leadership to assign responsibilities, and monitor completion of follow-up actions to mitigate compliance or operational risks.
• Records Management and Reporting: Maintain accurate and organized compliance records. Generate regular and ad hoc reports to provide leadership with actionable insights into compliance trends, risk areas, and program performance.
• Compliance Reporting: Prepare, review, and maintain accurate compliance reports, summarizing key findings, trends, and corrective actions to inform leadership and support regulatory requirements.

Compliance Coordinator Qualifications: 

• Bachelor’s degree in Healthcare Administration, Public Health, or related field preferred.
• Experience in healthcare compliance, quality management, or regulatory affairs strongly preferred.
• Strong organizational, analytical, and communication skills.
• Proficiency with Microsoft Office Suite,
• Knowledge of federal and state regulations applicable to healthcare and behavioral health programs.
• Ability to collect, organize, and interpret data to identify trends and insights using platforms such as Excel, Power BI, Tableau, or Airtable.