Clerk-Patient Accounts II na BMH Memphis Hospital

Job Summary

Ensures the hospital is collecting patient deductibles and co-pays in an accurate and timely manner.  Serves as a resource to patients, families, and employees to discuss financial arrangements and properly explain patient financial obligation. Works 8 hours per day, 5 days per week with the possibility of some  overtime as needed for the department. Performs other duties as assigned.

Required Population Served

Job Responsibilities

• Works with patients, families, hospital staff, and representatives from outside agencies to collect deductibles and co-pays, set up payment plans, and evaluate bad debt.
• Assists patients with initiation of the application for Charity Care.
• Serves as a resource to properly explain insurance benefits to patients, families, hospital staff, 
• nd representatives from outside agencies as to how they pertain to the services being performed at this facility.
• Understands and complies with regulatory requirements by specific insurance companies and  facilitates compliance by maintaining awareness of guidelines and ensuring compliance through 
• communication and documentation to appropriate staff.
• Expedites patient flow through prompt and courteous service.
• Completes assigned annual goals.
• Maintain all collection agency reports and request for information.

Specifications

 Experience

Description                                      Minimum Required                                                          Preferred/Desired
 

#N/A                                                  3 years of business related office

experience with 1 of those years  being healthcare related  experience.

Education

5 years of business experience in a healthcare environment. Front- end collections experience  desired.

Description

 Minimum Required

Skill in communicating clearly  and effectively using standard  English in written, oral, and  verbal format to achieve high  productivity and efficiency. Skill  to write legibly and record  information accurately as  necessary to perform job duties.

 Preferred/Desired

Associates degree or 2 years ofcollege level courses.

Training

Description                                      Minimum Required                                                          Preferred/Desired

Special Skills

Description

 Minimum Required

Basic computer skills, ability to  perform basic math computation,type 30 words per minute, and  problem solving skills. Dealing  with confrontational issues and  high stress situations with  patients, family, and physicians.

 Preferred/Desired

Knowledge of McKesson HBOC

applications of cash postings and registration processes. Insurance verification processes using Real

Time Eligibility, Passport  Communications, and additional on-line verification processes.  Knowledge of pre-certification  requirements and guidelines.

Licensure

Description                                      Minimum Required                                                          Preferred/Desired

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated)to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships

No
 Work Environment

Functional Demands

Label

Sedentary

Light

Medium

Heavy

Short Description

Very light energy level

Moderate energylevel

High energy level

Very high energy level

Full Description

Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed,  stretcher)

Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient onbed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull >200lbs. (ie. Patient on bed, stretcher). Lateral transfer or maxassist sit to stand transfer.