Customer Service Representative (Hybrid Role) na Accenture

Contractor Customer Service RepresentativeLocation: Hybrid - San Antonio, TXEngagement Type: Contractor via Third-Party SupplierContracting Entity: AccentureSupplier of Record: BCforwardStart Date: 10/28/2025Duration: 12 monthsAbout the RoleWe are seeking qualified contractors to fulfil the role of The Premium Assistance Investigation Agent. Agents are responsible for reviewing documentation, determining cases for program eligibility, and communicating with clients and employers.This role requires a high level of attention to detail, critical thinking, and the ability to work independently while maintaining professional standardsThis opportunity is open to individuals located in San Antonio, TX and/or surrounding areas.Contractors will be engaged and paid by a third-party payroll supplier, BCforward, which will serve as the employer of record for tax and compliance purposes.Operating hours consist of five days per week, eight hours per day, Monday - Friday between the hours of 7:00 a.m. to 6:00 p.m. CST.This is a Hybrid role that will allow you to work a rotation of 2 weeks from home and 1 week in officeKey ResponsibilitiesCore DutiesConduct research and perform investigations to obtain all pertinent information for case evaluationAnalyze case documentation to ensure members qualify for Premium AssistanceReview and evaluate client information such as paystubs and other documentation to determine eligibility for monthly reimbursementContact PA members to request necessary information when a change is identified, or when a document received is not validRespond to incoming calls from clients and/or employersObserve professional standards of conduct, including attendance, professional behavior, and dress codeDevelop and maintain professional business relationships through verbal and written communication with team members, employers, and Premium Assistance membersIdentify and communicate process improvementsMulti-task and prioritize work under time constraintsAssist management with escalations and training new agentsPerform other duties as assignedDeliverables or Project ScopeEnsure accurate and timely evaluation of cases for Premium Assistance eligibilityMaintain up-to-date and accurate records of client interactions and case evaluationsMeet or exceed daily goals and performance metricsProvide support and training for new agents as neededCollaboration Tools or PlatformsMicrosoft Office Suite (Word, Excel, Outlook)Internal communication tools for team collaboration and client interactionsBasic QualificationsMinimum 2 years’ experience in customer service and/or contact center.Excellent problem-solving skills.Ability to manage workflows.Strong interpersonal skills.Exceptional verbal and written communication skills.Strong attention to detail.Excellent analytical skills.Must be able to work with minimal supervision How to ApplyPlease register and submit your resume at .Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by BCforward for next stepsCompliance NoteThis is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:In response to a formal complaint or charge,In furtherance of an investigation, proceeding, hearing, or action, orConsistent with Accenture’s legal duty to furnish informationCalifornia residents or those planning to work from Los Angeles County should review additional notifications .Please read  for more information on how we process your data during the contractor engagement process.Compensation DisclosureCompensation for contractor roles supporting Accenture is determined by the contractor’s employer BCforward, and varies depending on factors such as location, role, skill set, and experience.As required by law, below you’ll find the reasonable range of compensation BCforward expects to pay for this role. We accept applications on an on-going basis and there is no fixed deadline for applying. Information on benefits offered by BCforward is listed below: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Compensation Range: $22.00 to $22.00 per hourDrug-Free WorkplaceAccenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.Equal Employment Opportunity StatementAccenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the .Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodation through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions. Candidatar-se agora