Family Support Specialist na Crestwyn Behavioral Health

​PURPOSE STATEMENT: 

​Create and manage the research and quality control program. Distribute clinical surveys to patients and retrieve and interpret the data for quality control, marketing and clinical departments. 

​ESSENTIAL FUNCTIONS: 

• ​Track all the client admissions and discharges. 
• ​For continuity of data, the coordinator will track the patients’ progress in treatment in order to administer surveys in a timely matter. 
• ​Serve as a point person for outside agencies regarding progress and overall performance and success. 
• ​Prepare results for presentations for internal and external purposes.  
• ​Send follow up surveys information at the necessary duration of treatment. 

• ​Ensure all necessary paperwork is completed accurately and flag any error or alarming information to the proper sources. 
• ​Ensure that treatment teams have provided the proper consents and documentation- follow up with teams if necessary. 
• ​Collect data and process results in SPSS system and RedCap. 
• ​Participate in continued education to keep abreast of clinical and technical information related to position.  
• ​Create and establish measures used towards identified populations in collaboration with medical and executive leadership.  

• ​Coordinate and organize data for any collaboration on research or publication projects. 
• ​Run and analyze outcomes and satisfaction data to present to leadership. Collaborate with leadership to effectively utilize data to inform performance improvement initiatives.  
• ​Create and disseminate any forms or agreements that outline the use and specification of data.  
• ​Assist in the coordination of alumni relations activities and communications. Establish a relationship to serve as point person for discharged patients’ communications and feedback. 
• ​Organize and lead all community support and alumni support groups.  

• ​Demonstrate commitment to advancing professional skills and development through attendance of internal and external training. 
• ​Demonstrate professional conduct, concern, respect and compassion toward all patients, families, co-workers and the public as a representative of McCallum Place. 

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​OTHER FUNCTIONS:  

• ​Perform other functions and tasks as assigned. 

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: 

• ​Bachelor’s degree. Master’s degree preferred.  
• ​Valid driver’s license  
• ​Minimum three months experience working with individuals in marketing/business development position. 

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​LICENSES/DESIGNATIONS/CERTIFICATIONS:  

​NA 

We are committed to providing equal  employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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