Service Manager na Air Treatment Corporation
Air Treatment Corporation · Sacramento, Estados Unidos Da América · Onsite
- Senior
- Escritório em Sacramento
Description
Project Management:
- Manage the scheduling of service requests to ensure timely quoting and execution.
- Oversee the daily distribution of Xoi scopes.
- Coordinate all internal startup scheduling as part of project duties.
- Monitor project budgets, including forecasting, tracking and reporting expenditures.
- Attend budget meetings capturing commission escalations and how they impact the business and overall deliverables.
- Communicate regularly with customers providing updates on ordering, scheduling, and job close-out, while capturing parts orders for all quoted scopes.
Field Work Order/Job Completion:
- Ensure HVAC service jobs are completed to a high standard, maintaining a focus on both quality, safety and customer satisfaction.
- Collaborate with field technicians to support job execution and address on-site needs.
- Oversee daily financial management of service projects, including independent quoted work.
- Co-manage technician schedules to ensure optimal resource allocation and productivity. While supporting technicians training and development for growth.
- Conduct job walks and crane bid walks to collect critical information for successful, profitable job execution.
Process Management:
- Lead existing processes while implementing new workload distribution strategies. Knowledge of quality assurance and process improvement techniques ensuring cross-functional collaboration.
- Review technical documents to ensure they are accurate and compliant with industry standards. Approving daily work reports for accuracy.
- Streamline the purchase order approval process with appropriate cross-functional teams.
Customer Satisfaction & Industry Engagement:
- Foster and maintain strong relationships with clients, vendors and team members.
- Identify opportunities for improvements and implement best practices while ensuring compliance with company policies and customer quality standards.
- Participate in relevant manufacturer councils and industry events to stay informed about trends, innovations, and new product developments, and bring valuable insights back to the organization.
Requirements
- Excellent organizational skills and meticulous attention to detail, with a commitment to deliver high-quality work.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team while demonstrating strong team management skills.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively
- Excellent written and verbal communication and customer service skills.
- Ability to follow verbal and written instructions.
Education and Experience:
- Technical Degree, Bachelor's degree in Mechanical Engineering, or HVAC Engineering or a related field experience.
- Minimum 5+ years of experience in the Commercial HVAC Industry.
- Strong understanding of HVAC equipment, applications, and design principles, with the ability to convey complex information clearly.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Ability to work on construction sites and stand for extended periods of time.
- Ability to ascend and descend ladders.
- Ability to withstand different ambient conditions (e.g., heat, cold, humidity).
