Service Contracts Coordinator na John H Carter Company

Rate Sheet Management:

• Maintain and update rate sheets for several hundred customers with varying pricing agreements and renewal timelines (annual, bi-annual, etc.).
• Coordinate pricing changes including craft code updates, rate escalations, and creation of new codes as needed.
• Use complex Excel functions (INDEX, MATCH, LOOKUPs, etc.) to build and maintain pricing models compatible with our business system.
• Collaborate with the Sales Manager and customer contacts (purchasing and management) to communicate and negotiate pricing changes, even when pre-authorized by contract.
• Interface with Inside Sales and IT to ensure timely and accurate upload of approved rate sheets into the business system.

Bid Package Coordination:

• Review and respond to complex bid packages, often requiring cross-departmental coordination (safety, operations, engineering, etc.).
• Gather relevant documentation on company safety performance, incident history, and technical capabilities.
• Ensure all necessary forms, certifications, and qualifications are included in bid submissions.
• Track bid deadlines and submission requirements to ensure compliance and timely responses.

Pricing Agreement Oversight:

• Maintain a SharePoint repository of all customer pricing agreements, ensuring it is up-to-date and accurately reflects current contractual terms.
• Monitor expiration timelines and flag upcoming renewals or renegotiation opportunities.

Administrative & Ancillary Duties:

• Assist in maintaining daily time entry records for select customers through their time-tracking portals.
• Upload and maintain rate information in customer-specific rate portals.
• Support data entry, tracking logs, and general administrative tasks as needed.
• Work closely with the Contracts Administrator to ensure alignment between pricing, bid responses, and contractual commitments.

Internal Collaboration:

• Serve as a liaison between Sales, Contracts, IT, and Business Unit Leaders to streamline bid responses and pricing workflows.
• Provide backup support to Inside Sales and Sales Manager during high-volume periods or critical deadlines.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications.  Urgency and pressure for prompt, accurate results are routine.  Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to [email protected].