- Professional
- Escritório em Melbourne
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Learning Support Coach, you will provide quality, effective and timely technical coaching solutions that address a variety of business needs.
You will work closely with frontline case managers, delivering one-to-one coaching in a live environment, and supporting their continuous learning and development. Through your guidance, you will help build confidence, capability and consistency, ensuring case managers are equipped to deliver the best possible outcomes.
As part of the Learning and Development team and working closely with our Medical Management claims teams you will be involved in the design, delivery, and implementation of a range of technical learning and development initiatives.
This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
- Work collaboratively with the claims operations teams to support and develop the capability of front-line case managers in our Medical Management teams
- Deliver to the learning strategy and learning priorities
- Provide effective customer-centric service across all aspects of L&D
- Assist with the structured development of Case Managers to deliver enhancements in case management and customer service
- Develop and deliver individual and group learning, and development initiatives as required.
ABOUT YOU
- Excellent understanding of the relevant statutory acts and associated regulations and guidelines.
- Excellent understanding of and current/recent experience working within the Victorian scheme claims management operating model
- Proven experience designing and delivering coaching solutions to new and experienced staff in a workers compensation environment
- Strong people skills and confidence to deliver performance related feedback to business leaders
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
