Head Of Operations - North America (12 month contract) na Xero

How you’ll make an impactThe Head of Operations - North America is a critical role joining Xero at an important phase in our journey, with accountability for operational execution of key initiatives in our priority regions. Reporting to the EGM of Strategy and Operations - North America, you will be accountable for the success of the US and Canada regions and will ensure we achieve our 1-2 year performance objectives in the regions. The role and team provides critical planning and execution support for our North American GTM teams and works closely with the regional leadership teams and our key global partners. You will provide the day-to-day operational expertise to drive performance, lead critical projects, provide commercial analysis of new initiatives, support forecasting and reporting, and lead our annual planning process. You will lead a team of operations team members across the US and CanadaYou’ll be an authentic leader who excels and brings cross-functional teams together to drive outcomes quickly and thrive in a fast paced, ever changing environment. You’ll lead and mentor our staff and bring operational expertise and experience from other GTM operations. 

What you’ll do

Be a trusted and respected member of the North American Strategy and Operations team and collaborate with the North American leadership team to lead the development and delivery of regional plans (1 -2 year cycles)

Identify and lead critical GTM initiatives to drive performance in region, partnering with key GTM leaders and teams

Develop, update and communicate key performance drivers to the regional team and global senior leadership including monthly and quarterly business reviews

Work with global teams (product, GTM, strategy, etc) to help them understand regional priorities and needs to drive regional performance including input into the longer term North American Strategy

Develop business cases for key initiatives supported with rigorous commercial modelling

Coordinate operational processes with teams across Finance, PX, Legal, Strategy & Business Operations  to ensure alignment and collaboration on key regional processes (e.g. annual planning)

Provide cross functional leadership of key strategic initiatives in-region

Develop and support the communication of recommendations to senior management, other executive, functional, or regional management and staff in a clear, concise and impactful way

Manage the day to day work of our ops team including prioritization, review and communication of key pieces of work

Provide mentorship and direction to junior team members, build their capabilities and set their training and development program

Success looks like

Successful design and delivery of regional operating plans, aligning to Xero Corporate strategy

Achievement of annual financial and growth objectives for the region 

Clear articulation of market dynamics, target segments and required propositions

Delivery of region specific and globally aligned strategic initiatives 

Establishing a data-driven fact base to support forecasting and performance measurement

High quality thinking and decision making across the business - facilitated by the experience, tools and support of you and your team 

Exceptional internal feedback - you will be seen as someone who collaborates widely and can get stuff done!

Rapidly developing capabilities of the ops team members

What you’ll bring with you

7-10 years experience leading and being a part of operational teams supporting sales and marketing functions and especially sales leaders

Demonstrated experience in developing and driving annual business plans, commercial modelling and reporting

Experience in running cross functional projects and managing resource to deliver insightful recommendations that have been implemented and delivered true benefit to the business 

Expert in commercial modelling of new and current initiatives - being able to pull apart the numbers and create recommendations

Experience in sales methodologies, sales cycles and can identify characteristics of high performing sales teams

Brings experience working in SaaS / technology environment 

Proven ability to drive results within complex, multi-functional programmes driving sales results

Ability to critically evaluate and prioritise opportunities to drive strategic growth

Analytical and problem solving skills bring a practical data driven approach and financial modelling

Intellectual curiosity, able to understand grasp and interpret internal and market dynamics 

Outstanding communicator, able to adapt and flex across colleague groups

Able to build consensus and gain alignment 

Ability to work autonomously and take ownership to follow through and resolve problems

Critical thinker who is adept at rapidly identifying the key drivers of a business issue and developing / leading analyses that produce actionable insights.

Demonstrates honesty and integrity. Provides objectives and goals with loose guidelines/directions. Clearly communicates expectations. Has an open mind and the flexibility to change opinions. Develops and supports others.

Keeps the team’s vision and values at the forefront of decision-making and actions.

Provides opportunities for their team members to perform at the highest level — understanding how much support is required. Recognising that success is team success

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