CLERICAL ASSOCIATE - CARDIOVASCULAR SERVICES na Covenant HealthCare

This individual is responsible for receptionist duties, responding to telephone inquiries, using Syngo and use for data query. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.

The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Uses excellent customer service skills to greet and service patients.

Moves outpatients through the registration/ordering process in a timely, professional manner Assists patients in the completion of hospital form.

Prepares orders for the technical staff.

Maintains paperwork/documentation per established protocols.

Explains examination preparations for tests done in the Center for the Heart.

Answers the telephone, using established telephone etiquette skills.

Transfers phone inquiries appropriately Faxes reports, using established protocols.

Uses Syngo and Muse for retrieval of information to respond to inquiries within the scope of their duties.

Maintains proficiency in all computer functions necessary to perform job duties (Syngo, Muse, email, etc.).

Requests CD copies/electronic transfer for outside requests.

Follows HIPAA/ROI guidelines when releasing images/reports.

KNOWLEDGE/SKILLS/ABILITIES�

Knowledge of standard office equipment (fax, copy machine, printers) Word processing (type 40 wpm)

Ability to flex work schedule in order to meet staffing needs.

Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries

Ability to work under stressful situations with a positive attitude

Ability to stand and/or sit for long periods of time

EDUCATION/EXPERIENCE

High school diploma or equivalent, with post high school vocational training in clerical or secretarial courses Medical terminology course preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards Frequent sitting; near, midrange and far vision and depth perception, color vision

Occasional standing and walking.