Soliel is an accomplished and innovative Woman-Owned Small Business (WOSB) delivering IT engineering and critical mission support services to the public sector. Over the years, Soliel’s team of technical experts has consistently delivered outstanding innovative solutions and services that meet or exceed customer expectations and satisfaction. Soliel, LLC is seeking a Webinar Coordinator to support a federal customer. In this role, the candidate will provide IT and administrative support to systems and users. Candidate will conduct and provide web-based training, utilizing platforms such as MS Teams and/or Zoom. Candidate will also provide technical writing support across customer pipelines, which include U.S. Government Technical Publishing Documentation, Product Tours, eLearning, Micro-content, and Whitepapers. The ideal candidate must be customer service-oriented, collaborative, and deadline-driven. Due to the nature of customer tasks and technology, successful candidates must take a proactive, structured approach to assignments to achieve the best results.
Location: Boise, Idaho
Start Date: Immediately
Clearance: No security clearance required
Key Responsibilities:
- Support delivery of web-based trainings utilizing platforms such as MS Teams and/or Zoom, and project management.
- Provide administrative support functions and virtual training support
- Provide a variety of support between notetaking, facilitating meetings and document management including filing, sending and light editing
- Ensure administration of information is being accurately provided and communicated to all customer stakeholders through applicable communication channels as instructed by the department
- Assist and coordinate with course development teams to provide support for planning sessions and workshop facilitation
- Evaluate the effectiveness of current and future administrative processes and make recommendations for improvement(s)
- Assist with other administrative tasks as needed
Required Skills:
- Experience in customer support and/or helpdesk environment : 2 years
- Ability to maintain a positive team-player attitude, remain calm and professional under pressure, work collaboratively and independently with diverse individuals, and resolve conflicts constructively
- An understanding of webinar technology or the ability to learn
- Strong skills in Microsoft Office applications
- Demonstrated ability to investigate and solve practical problems
- Ability to work independently
- Ability to obtain a US Government HSPD-12 PIV card
Preferred Skills:
- Bachelor's Degree or similar experience in Writing or Communications
- Excellent oral and written communication
- Strong customer service and stakeholder management skills
- Ability to effectively present information and respond to questions
- Flexibility to take on projects that adapt to changing needs
Compensation:
- Excellent compensation commensurate with experience in related field(s) and performance
- Major medical, dental, and vision
- Paid holidays
- Paid Time Off (PTO)
- 401 (k) and company matching
EEO/ AA/ NON-DISCRIMINATION STATEMENT: Soliel, LLC is an Equal Opportunity/ Affirmative Action/ Non-Discriminatory Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veterans. To learn more, please visit www.solielcom.com.
