Senior Benefits & Leave Administrator na Jack In The Box

This role performs all facets of day-to-day administration, operations, and reporting for the company’s benefits and leave of absence (LOA) programs, including guiding employees on eligibility and enrollment for coverage in medical, dental, vision, life and disability plans, health savings and flexible spending accounts (HSA/FSA), and other ancillary programs. Additionally, this role manages and maintains benefit system setups and deductions in UKG and vendor partner systems (as applicable). This is a hybrid position.

KEY DUTIES/RESPONSIBILITIES:

• Benefits Administration - Manages enrollment and life event processes and procedures, handles enrollment and life event changes, verifies proper documentation to support coverage, and reviews/processes funding of HSA and FSA accounts. Regularly reviews benefits census, audit, and vendor reports to identify, troubleshoot, and execute timely and appropriate corrective action(s), including liaising with carriers/vendors to troubleshoot and resolve discrepancies/issues. Partners with life insurance vendor to process claims and assist employees with evidence of insurability (EOI) process.
• ACA Compliance - Manages ACA eligibility process for variable hour employees, including queues-up processing and distribution of eligibility letters, monitors adherence to ACA regulations, and reviews/approves release of 1095C statements to meet IRS 1095-C requirements. Generates and audits 1095-C forms for accuracy and ensures ACA compliance to prevent IRS ACA penalties; reviews, identifies, and analyzes issues and executes timely and appropriate corrective actions.
• Systems Setup & Maintenance -Performs benefits system setups and maintenance in UKG for open enrollment and ongoing activities, including testing, troubleshooting, and validating benefit enrollment / life event changes, vendor interfaces and payroll deductions. Partners with HRIS team, and monitors HRIS system interfaces with file feeds to carriers/vendors to ensure accuracy and timeliness; identifies inaccuracies/variances and partners with HRIS, Payroll, and HR on problem resolution.
• Guidance and Support - Serves as first point-of-contact for employee benefit questions and inquiries and maintains advanced knowledge of eligibility requirements and plan provisions. Guides and assists employees with plan details for eligibility, coverage, and important deadlines, providing clear explanation and interpretation. Consistently maintains professional, service-oriented relationships with employees, peers, and management team, while being attentive to the sensitivity and confidential nature of various employee situations, including maintaining compliance with HIPAA.
• Compliance - Completes forms and notices from governmental agencies, including Medicare Secondary Payor Act, PPACA, National Medical Support Notice (NMSN) or "Qualified Medical Child Support Orders" (QMCSO); Unemployment Insurance (UI) benefits, EDD Benefit Audit (DE 1296B) forms, Claim form DE 2503F for SDI, and Notices of Paid Family Leave (PFL). Ensures forms are filed within required deadlines.
• Communications - Conducts benefit presentations, including new employee orientation for corporate employees and open enrollment presentations as needed; reviews and provides input on standard employee communications, plan summaries, enrollment materials, and e-mails.
• Annual Open Enrollment – Participates in vendor performance reviews and contributes to benefit strategy discussions with assigned broker. Partners with director in evaluating and implementing new benefits programs or enhancements and the planning and execution of the annual open enrollment process and communication materials, ensuring accuracy of all documentation and making recommendations for amendments. Also performs UKG system configuration updates, completes data audits to ensure enrollment accuracy, responds to employees’ questions and troubleshoot issues.
• Billing – Compiles monthly vendor invoices and prepares and timely submits monthly billing to Account Payable for processing. Reaches out to vendors for questions and follows-up to resolve any discrepancies.
• Leave of Absence – Serves as primary liaison with LOA third-party administrator (Matrix) in the on-going management of leaves and ADA accommodations; refers employees to Matrix, enters and maintains status changes in UKG, and communicates with employees regarding benefits and premiums while on LOA in a timely and accurate manner. Performs monthly audits and reconciliation between UKG system and leaves in Matrix’s system and addresses resolution, soliciting assistance from HR Business Partners as needed.
• Performs other related duties, tasks and responsibilities as required, assigned and directed.

QUALIFICATIONS:

Education - Associate or Bachelor’s degree in Business Administration or related field; CEBS Certification strongly preferred.

Experience – 5-6 years benefits & LOA administration/systems experience with proficient understanding of benefits HRIS enrollment systems, benefit plans, processes, and protocols with medical, dental, vision, and disability and life insurance carriers.

Skills/Knowledge/Abilities -

• Excellent oral and written English communication; Bilingual in Spanish required.
• Requires proficient knowledge of LOA and benefit concepts, practices, procedures, and compliance regulations (ERISA, HIPAA, ACA, COBRA, FMLA, ADA).
• Proficient knowledge and experience with benefits administration systems (UKG/UltiPro strongly preferred; knowledge of Ceridian Dayforce helpful).
• Ability to perform work under minimal supervision with attention-to-detail.
• Strong organization, problem solving, analytical, and interpersonal skills; demonstrates excellence in customer service and responsiveness.
• Ability to execute tasks with a professional sense of urgency and time sensitive orientation.
• Ability to maintain sensitive and confidential information with tact and diplomacy in accordance with company policies and procedures.
• Ability to quickly learn and apply new skills, work well under pressure & tight deadlines.
• Ability to work independently and collaboratively within a team environment.
• Proficient knowledge of personal computers and Microsoft Office 365 (i.e., WORD, Excel, Teams).
• Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to speak/hear clearly in person and on the telephone. Ability to operate a computer keyboard.

REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodation to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities as necessary. 

The range for this position is $90,000-$127,000 and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.

*THIS IS A HYBRID POSITION BASED IN SAN DIEGO, CA*