1LOD Operational Risk, BCP & Operational na Crown Agents Bank

Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement.

FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets.

To support the development, embedding, and ongoing management of the operational resilience framework across the organization, ensuring compliance with regulatory expectations and enhancing the firm’s ability to withstand and recover from disruptions.

• Framework Development: Design and implement operational resilience strategies, tools, and methodologies aligned with regulatory requirements (e.g., FCA, PRA).
• Service Monitoring: Continuously monitor critical business services, assess performance, and identify vulnerabilities or areas for improvement.
• Incident Response & Lessons Learned: Analyse operational incidents to extract lessons and feed them into operational resilience planning.
• Stakeholder Engagement: Collaborate with Service Owners, Resource Owners, and other stakeholders to ensure resilience responsibilities are understood and fulfilled.
• Change Management: Participate in change programs that impact operational resilience posture, ensuring risks are mitigated and resilience is maintained.
• Testing & Assurance: Lead or support resilience testing activities, including scenario planning and impact assessments.
• Governance & Reporting: Contribute to governance forums and provide insights to support strategic decision-making on resilience investments.
• Artefact Mapping: Lead on mapping of Important business services to processes, systems, people/ teams and premises/ locations, maintain these on an ongoing basis.
• Operational Resilience Module: Lead on the implementation and ongoing maintenance of the Operational Resilience Module in Riskonnect to ensure that all relationships, including material third party suppliers are linked, results from testing are recorded, and outcome reports are produced. BCP Runbooks and Rolecards are available in the tool for users to access.
• BCP Rolecards and Runbooks: BCP runbooks and Rolecards across business areas and functions are updated and maintained
• BCP Call Tree Testing: Responsible for undertaking BCP Call tree tests, issuing out communications using the EverBridge mass notification tool, analysing results, producing reporting for the Operational Risk Committee.
• Scenario Workshops: Lead on the facilitation of Operational Resilience Scenarios, scope is agreed, impacts assessed and documented and incorporated into the operational resilience self-assessment.
• Operational Resilience Self-Assessment: Support the Head of 1LoD Operational Risk in the production of the self-assessment, actions are agreed, these are taken through Governance and approved by the Board.

• Professional or industry qualification such as IOR, IRM, CBCI – Certificate of the Business Continuity Institute or equivalent is desired.

Experience:

• Experience of Operational Resilience Management and Business Continuity Management activities, process mapping, facilitating scenario workshops, supporting the production of the Operational Resilience Self-Assessment.
• Experience of working with a GRC system and associated communication tools
• Knowledge of the UK financial services and regulatory framework covering business continuity management and operational resilience.

• An enhanced understanding of Microsoft Excel.
• Good stakeholder management skills and able to work well with people at different levels.
• A can do and positive learning attitude.
• Solutions driven mind-set.

• Hybrid working
• Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
• Life Assurance – 4 times annual salary
• Group Income Protection
• Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
• Discretionary Bonus
• Competitive Annual Leave
• 2 Volunteering Days
• Benefit Hub