JOB SUMMARY:

Want to work in multiple departments and learn the operation of a ski area? The Rover position will work across the Base Area Services and Lift Operations Departments to help assist in peak times and deliver the Monarch experience to all of our guests. This new position will report to the Assistant Director of Base Services, then work in one or more of those departments each day. Rovers should have a positive attitude, strive to provide timely courteous service to our guests, have a desire to understand the inner workings of the ski resort industry and enjoy moving across departments to help out where needed,

ESSENTIAL DUTIES:

A Rover’s responsibilities will include, but are not limited to the following:

• Work as a team with other departments to provide excellent service
• Setup signs, cones, barriers…etc. in the parking lot(s).
• Direct vehicle traffic in the parking lot so that travel lanes are kept clear and vehicles are parked efficiently, maximizing the space available for guest parking.
• Assist guests with vehicle issues, to include though not limited to jump starts, tows, air, gas, locked keys…etc. Communicate with Slope Maintenance when vehicles require being left overnight.
• Operate company shuttle vehicles to transport guests to and from satellite parking areas.
• Assist with special events.
• Keep areas in and around the base area safe, neat, orderly, and snow and ice free.
• Maintain picnic tables and pick up trash on the mountain and base area.
• Greet and assist guests with knowledgeable directions and answers to questions.
• Assist Patrol with base area and on-mountain speed control, sweeps, setting fence and gear recovery as necessary.
• Assist Lift Operations with ramp work, opening and closing procedures, coverage at all lifts and assisting guests with all other duties. 
• Coordinate with the Ticket Sales department in the organized storage and retrieval of lost and found items.
• Keep all storage areas appropriately stocked, organized, and clean.
• Other duties as assigned. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES:

• Ability to maintain a good attitude and work well with guests and other employees.
• Must always present a professional appearance.
• Can handle fast paced and high-pressure environment.
• Ability to take direction and follow procedures.
• Positive attitude.
• Willingness to learn.
• Is honest and dependable.
• Cash handling experience.
• Great customer service skills.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS:

• Minimum Age: 21
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• Must be able to perform heavy lifting (90 lbs.) and shoveling on a daily basis.
• Ski/ride at an intermediate level.
• Ability to stand for long periods of time.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.