Lead Veterinary Receptionist na Parker Animal Care

Seeking an independent and compassionate Veterinary Receptionist to join our team!

This position comes with a generous "Welcome to the Team" bonus!

Parker Animal Care is hiring a full-time lead veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Supplemental insurance including accident, critical illness (for employee, spouse, and children), short term disability, and life insurance (for employee, spouse, and children)
• Paid Time Off
• Closed all major holidays and 7 paid holidays
• Professional Development and Growth Opportunities
• Set Schedule to ensure work-life balance
• Employee Pet Discount: Includes free/discounted lab work, discounts on services & products, as well as a pet food discount program

Salary: $18.00 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: 8am - 6pm or 7am-5pm, depending on need of hospital. 4 shifts/week, 10 hours each. Alternating Saturdays required.

 Key Responsibilities: 

• Manage front desk operations and ensure a warm, welcoming environment for clients and their pets.
• Supervise and train reception staff, promoting a team-oriented atmosphere.
• Address client concerns with empathy and professionalism, ensuring a high standard of customer service.
• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Why Parker Animal Clinic?

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide exceptional, individualized service and care. We provide the highest level of veterinary care and pride ourselves on our client communication and the care and compassion of each member of our team. Parker Animal Clinic believes in a positive work culture and strives to provide a work/life balance to our staff. We promote a positive work environment through team building and a schedule that fits you.