Key Account Manager – Strategic Enterprise Account
Company Overview: VDA is a leading Experiential Event Design Agency specializing in physical, 3D marketing and design solutions that bring brands to life. We work across Corporate Meetings, Tradeshows, Themed Events, Exhibits, Retail Environments, and Corporate Facilities. Our team thrives on delivering high-impact, in-person experiences that engage audiences and elevate brands.
We are seeking a seasoned Key Account Manager to oversee and grow one of our lead strategic enterprise accounts. This individual will serve as a trusted advisor to senior stakeholders, ensuring long-term client success and alignment with VDA’s physical experiential solutions.
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Position Summary
The Key Account Manager – Strategic Enterprise Account is responsible for leading and managing a complex, multi-million-dollar enterprise relationship. This role ensures the consistent delivery of high-value physical events and experiential solutions, acting as the primary point of contact and strategic partner for the client.
The ideal candidate brings proven experience managing enterprise accounts, engaging C-suite executives, and navigating large-scale programs within a matrixed organization.
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Key Responsibilities
· Serve as the primary contact for a lead enterprise client, overseeing all aspects of the relationship and ensuring ongoing satisfaction.
· Develop a deep understanding of client objectives, ensuring VDA’s physical solutions consistently align with their business goals.
· Build and maintain strong relationships with C-suite executives and key decision-makers through weekly touchpoints, annual contracted events, and ongoing strategic conversations.
· Lead account planning and strategy sessions to align on priorities, deliverables, and future initiatives.
· Partner with a dedicated Key Account Administrator to develop and maintain efficient processes, including the organization of weekly meetings, yearly contracted events, internal team reviews, and client collaboration sessions.
· Act as a central liaison between client objectives and VDA’s internal teams—Design, Creative, Production, Project Management, and Logistics—ensuring seamless communication, accurate financial tracking, and confirmed sign-off on priorities.
Program Leadership
· Oversee the successful delivery of large-scale physical experiential programs, including tradeshows, exhibits, corporate meetings, and branded environments.
· Anticipate client needs and proactively address challenges to maintain satisfaction and trust.
· Provide consultative guidance to help the client maximize impact and ROI from VDA’s solutions.
Financial & Contract Oversight
· Own revenue forecasting, margin management, and account profitability.
· Oversee RFP responses, statements of work, and contract negotiations in collaboration with internal teams.
· Track account performance and provide regular reporting and insights to client stakeholders and to senior leadership at VDA.
· Ensure operational excellence using Monday.com and other internal systems for project tracking and financial accuracy.
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Why Join VDA?
· Opportunity to lead a flagship enterprise account in a dynamic, high-growth agency environment.
· Competitive base salary with performance-based incentives.
· Robust benefits package, including subsidized health plans, 401(k), profit sharing, and flexible work schedules.
· Hands-on involvement in high-profile, industry-leading events and physical brand experiences.
· A collaborative, creative team culture that values innovation, excellence, and client success.
If you are an experienced account leader who excels at managing enterprise relationships and delivering world-class physical experiences, we’d love to hear from you
Qualifications & Experience
· 5+ years of account management and client services experience in experiential marketing, events, or a related industry.
· Demonstrated success managing a large-scale, strategic enterprise account with Fortune 500 or global organizations.
· Strong understanding of physical experiential solutions, including tradeshows, exhibits, and branded environments.
· Proven ability to engage and influence senior executives and multi-stakeholder teams.
· Financial acumen with experience in forecasting, pricing strategy, and P&L oversight.
· Bachelor’s degree in Marketing, Business, Communications, or related field preferred.
