APPLICATIONS ANALYST I (Little Rock, AR, US, 72205) na Arkansas.gov

Position Information

Job Summary

The Applications Analyst I is responsible for analyzing, implementing, and maintaining software applications that support an agency’s or organization’s business processes and operations. By bridging the gap between business needs and technical solutions, the Applications Analyst I collaborates with developers and information technology teams in an attempt to ensure applications are functional, efficient, and aligned with organizational goals. This role demands strong analytical skills, a deep understanding of business processes, and the technical expertise to troubleshoot and resolve application-related issues.

Primary Responsibilities

Evaluate business requirements and translate them into functional specifications for applications.Analyze existing applications to identify areas for improvement, optimization, or replacement.Coordinate with agencies to gather requirements, address concerns, and provide updates.Test and validate applications to ensure proper functionality and alignment with business needs.Develop and document processes, user guides, and training materials for end-users.Troubleshoot and resolve application-related issues to maintain system reliability.Support the integration of new applications or updates into existing systems.Monitor application performance and implement solutions to enhance efficiency.Collaborate with information technology teams and vendors to deploy and maintain software solutions.Stay current with emerging technologies and industry trends to recommend innovative solutions.

Knowledge and Skills

Strong analytical and critical-thinking skills.Excellent verbal and written communication abilities.Attention to detail with a focus on accuracy and quality.Effective problem-solving and troubleshooting capabilities.Ability to manage multiple projects and prioritize tasks.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Computer Systems Engineering, Business Administration, or a related field.Experience working with enterprise systems such as Enterprise Resource Planning (e.g., SAP, Oracle) or Customer Relationship Management platforms (e.g., Salesforce) may be required.Proficiency in tools like Structured Query Language, Excel, and reporting software may be required.Familiarity with system development life cycle methodologies, including agile and waterfall.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.