Vendor Management Office Professional na KKR

TEAM OVERVIEW

The Vendor Management Office (VMO) is a centralized function within KKR’s Corporate Services and Real Estate Department. They are responsible for ensuring compliance with KKR’s internal standards related to the vendor lifecycle which includes identifying and mitigating risks, safeguarding the firm’s interests, and strengthening internal controls and operational efficiency.

POSITION SUMMARY

This role will support the VMO globally across the entire vendor lifecycle, ensuring adherence to KKR’s Global Vendor Management Policy. This role facilitates planning, onboarding, contracting, continuous monitoring, and offboarding stages while working closely with key stakeholders including Third Party Risk Management, Compliance, Information Security, Privacy, Technology, Resilience, Sourcing & Procurement, and Legal, among others. Reporting to the VMO Lead, the ideal candidate is a self-starter with strong vendor management experience who can drive operational success through teamwork and collaboration.

ROLES & RESPONSIBILITIES

Operational Excellence

• Manage the end-to-end vendor lifecycle including onboarding, contracting, ongoing monitoring, and offboarding.
• Lead complex vendor onboarding and risk assessments, ensuring policy compliance.
• Ensure timely processing of vendor requests by engaging proactively with Sourcing, Procurement, TPRM, Risk Domain Leaders, and Vendor Relationship Owners.
• Monitor new vendor requests and communicate with stakeholders to meet established SLAs.
• Lead vendor performance evaluations against KPIs and SLAs, document findings, and coordinate improvement plans.
• Support vendor offboarding processes, ensuring contractual obligations are fulfilled and transitions are managed with minimal disruption.
• Develop and maintain procedural documentation to standardize global processes.
• Conduct quality review of responses on various onboarding and risk diligence forms.
• Monitor centralized mailbox communications and triage requests to appropriate stakeholders.
• Maintain accuracy of vendor data in relevant systems.
• Participate in user acceptance testing as needed.

 Stakeholder Management

• Serve as the primary point of contact for escalated vendor issues.
• Coordinate with external contacts to troubleshoot issues with accessing third party application, and completion of required forms.
• Assist internal users navigate vendor management application and reinforce process requirements.
• Build and maintain strong relationships with internal stakeholders and vendor relationship managers.
• Interface effectively with business teams to assess and monitor the firm's vendor inventory.
• Develop and deliver training to stakeholders across the firm on process and requirements.

Reporting and Governance

• Develop and prepare daily/weekly/ad-hoc reports providing insights into vendor data for senior leadership.
• Define metrics for management reporting and assist in evolving vendor-related management reports.
• Monitor SLA compliance and escalate vendor performance or risk issues to management when applicable.

QUALIFICATIONS

• Bachelor's Degree in Business, Economics, Finance, Business Analytics, Management, or equivalent work experience.
• 3-5 years of experience in vendor management, third-party risk management, supply chain, procurement, or related risk functions.
• Familiarity with vendor management tools (Coupa/SAP preferred).
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Experience in data analytics (Tableau/PowerBI) is a plus.
• Strong written and communication skills.
• Displays high intellectual curiosity, integrity, and innovative mindset.
• Ability to own and lead projects with self-reliance and accountability for delivering results.
• Team-oriented approach with strong collaborative skills.
• Advanced interpersonal skills with ability to build deep relationships with local and global colleagues.
• Ability to identify issues and execute resolution plans with limited oversight.
• Flexibility to coordinate with global teams across multiple time zones.
• Proven ability to manage multiple demands in a fast-paced environment while remaining detail-oriented.