Installation Technician na Ironsite

Description

Job Summary:

The Installation Technician is responsible providing exceptional service to our customers while performing on-site diagnostic, troubleshooting, preventive and corrective maintenance on a variety of gate and door systems.

Essential Duties and Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provides a positive, collaborative, and informative customer service experience to both residential and commercial customers. Diagnoses the nature of the issue triggering the service call. Confirms authorization to perform the repair, scope, and warranty-related issues are resolved before beginning work.
• Performs all necessary preventative and corrective maintenance. Welds, wires, and programs customer equipment as required by the nature of the service call. Ensures all workplace health and safety requirements are met. Maintains housekeeping and security of customer locations and job sites.
• Ensures device operates as intended and as desired by the customer. Closes out the call in Service Titan. Documents the scope of work completed and identifies any other malfunctioning customer equipment or opportunities for additional work.
• Manages truck inventory and partners with support team to order or purchase specialized equipment, missing parts, and other components and tools.
• Perform other duties as assigned.

Other Job Duties:

Please note this job description is not designed to over or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Job Type: Full-time

Qualifications

Required Skill

•  Basic General Construction Knowledge
•  Overhead door experience a PLUS 
• Hand & Power Tool Experience
• Basic Welding
• Basic Low Voltage
• Forklift Certification
• Experience In The Industry
• Punctuality

Travel Requirements:

Frequent day travel is expected to job sites. Possible out of town training and work, vendor locations, and offices as necessary.