Inside Sales Supervisor na Semper Solaris

Semper Solaris is a top-rated residential home improvement company specializing in Solar, Roofing, HVAC, Battery Backup, and Windows. We are committed to delivering exceptional service and products that improve comfort, efficiency, and sustainability for homeowners..

Benefits for Full-Time Employees Include:  

• Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, HSA, and Employee Assistance Program
• Career Path Opportunities for Top Performers! 
• Paid Sick and Vacation Time  

Position Summary:

We are looking for a motivated and energetic Inside Sales Supervisor to oversee and grow our inside sales team. This is a hands-on, onsite role focused on building and leading a team of outbound representatives who will maximize our warm lead database. The ideal candidate thrives in a fast-paced environment, drives results through accountability, and ensures every customer interaction reflects the high standards of Semper Solaris.

Responsibilities:

• Team Oversight & Coaching
• Supervise daily inside sales operations in an onsite environment, ensuring reps follow best practices and company policies.
• Conduct daily check-ins, call monitoring, and coaching sessions to keep the team engaged and productive.
• Provide real-time support to reps during calls to improve conversion and customer experience.
• Hold the team accountable for call activity, referral generation, appointment-setting, contracts executed, and financing accuracy.
• Database & Lead Management
• Drive outbound calling campaigns focused on leveraging the company’s existing database of warm leads.
• Ensure the team maximizes lead engagement and moves prospects through the sales pipeline efficiently.
• Track performance metrics tied to lead follow-up, conversion rates, and overall pipeline management.
• Hiring, Training & Development
• Recruit, hire, and train a team of outbound inside sales reps focused on working warm leads.
• Oversee onboarding to ensure reps are proficient in scripts, financing portals, contract execution, and product knowledge.
• Deliver ongoing training sessions on sales techniques, objection handling, and compliance.
• Foster a culture of accountability, energy, and growth within the sales team.
• Sales & Contract Support
• Train and support reps in the use of financing portals to guide customers through payment and loan options.
• Ensure all contracts are executed accurately, efficiently, and in compliance with company and partner requirements.
• Maintain high levels of quality control in customer agreements and documentation.
• Collaboration & Customer Support
• Partner with field sales, operations, and management to ensure smooth handoffs and excellent service delivery.
• Assist with escalated customer concerns, scheduling challenges, or contract-related issues.
• Provide feedback to leadership regarding sales processes, incentive programs, and lead quality.

Qualifications:

• 2+ years of experience in inside sales, telemarketing, or call center operations.
• At least 1 year in a leadership or supervisory role (hiring and training experience preferred).
• Experience with financing portals and executing residential sales contracts required.
• Strong ability to hire, train, coach, and hold teams accountable in an outbound sales environment.
• Proven success working with databases and converting warm leads into qualified appointments or closed contracts.
• Excellent communication, motivational, and organizational skills.
• Experience in residential home improvement, solar, roofing, or related industries is a strong plus.
• Proficiency with CRM systems, reporting tools, and call tracking software.
• Excellent communication skills
• Lead generation capabilities
• Strong hunger for success
• High speed internet
• Valid California Home Improvement Salesperson (HIS) license preferred; willingness to obtain if not already licensed

Pay Rate: $68,640 yr. Plus commission and bonuses

How to Apply:
Submit your resume and a brief cover letter highlighting your experience in outbound sales, supervising teams, and working with financing/contract systems. 

Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.