Field Services Supervisor na idcAutomatic

Description

General Purpose of Job

Manage the scheduling and resource allocation of the service department while achieving the highest level of customer satisfaction, safety, quality, efficiency, and profitability.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Provides strategic direction and leadership to the service field team to ensure work direction, quality, and expectations are being met.
• Perform assigned department scheduling, including daily schedule maintenance, dispatching and the coordination and planning of same-day requests while maximizing Company resources to achieve the highest level of customer satisfaction at the lowest cost.
• Support customer service in their role of balancing customer and employee requirements.
• Work directly with customers, both internal and external, in troubleshooting, scheduling, and resolving complaints.
• Effectively manage the preventive maintenance program, following established schedules, and creating and scheduling appointments.
• Perform jobsite audits along with random safety visits. Lead and fulfill safety responsibilities being the go-to safety liaison and coach and conduct accident investigations.
• Occasional service and repair field work required to maintain proficiency and to stay connected with direct reports.
• Be the leader and champion for the service scheduling IT program delivering the ROI and efficiencies required to meet business needs.
• Approve service department timecards to ensure accurate employee time records.
• Continuously improve processes, procedures, and communication to deliver a high level of service and performance to internal and external stakeholders.
• Monitor budget and expenses and adjust accordingly. Oversee department’s direct labor to meet financial goals.
• Manage and maintain the assigned department’s vehicle fleet and tools in the most efficient and economical manner.
• Ensure DOT compliance and ensure safety and OSHA procedures are followed by all direct reports.
• Utilize departmental measurements to educate and engage field personnel and other related key departments.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Adhere to and maintain compliance with established systems, policies, and procedures.
• Keep supervisor informed of progress, issues, and successes.
• Identify, recommend, and implement opportunities for continuous performance and process improvements.
• Foster a spirit of cooperation and teamwork within and between departments and shifts.
• Demonstrate and uphold Company values.

Requirements

Skill, Competency and Experience Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or GED required.
• A minimum of 1-2 years construction trade or supervisory experience required.
• A minimum of 3 years’ experience in a dispatching/scheduling environment preferred.
• Bachelor’s degree in Business Administration, Management or related discipline preferred.
• Computer skill proficiency and experience with Microsoft Office programs (i.e. Word, Excel) required. Experience with ERP systems preferred.
• Ability to obtain forklift certification required.
• Ability to obtain a DOT driver’s license and maintain a clean driving record.
• Strong communication skills required. Ability to compose concise and clear correspondence and reports.
• Excellent time management skills and the ability to manage multiple priorities.
• Experience in leading and maintaining continuous improvement initiatives preferred.
• Ability to guide others and provide basic direction and speak effectively before groups of employees.
• Ability to read and interpret documents, including but not limited to safety protocols, operating and maintenance instructions, policy and procedure manuals.
• Ability to perform mathematical calculations, involving fractions, decimals, and percentages.
• Ability to interpret data, formulas, equations, and graphs in most complex forms.
• Demonstrated sound judgement, problem solving and decision-making in emotional, difficult, and stressful situations.
• Strong customer service (internal and external) focus.

idcAutomatic is an equal opportunity employer and believes in equal opportunity for all employees and applicants. 

Physical Demands

The employee is regularly required to sit, stand and walk. The employee must occasionally lift and/or move up to 50 pounds and lift and/or move 100 pounds or more with assistance. The employee is frequently required to use hands to finger, handle, touch objects, tools or controls and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is occasionally required to work extended hours.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, vibration, heat, cold and stress. The noise level in the work environment is moderate.