Dealer Services/Collections Assistant na Central Bank

POSITION SUMMARY:

Performs a wide variety of clerical and administrative support to the lenders, collectors, and staff. Coordinates the processing of approved new indirect loans; inputs and updates loan data into the Bank’s loan system, Decision Pro, and imaging system, AccuAccount.  Assembles and verifies loan documents for accuracy.  Exercises independent judgment under moderate supervision. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide administrative assistance to the lenders and staff, including updating loan data into the Bank’s consumer loan system, Decision Pro, assembling of documentation for indirect loans, and scanning loan documents into the Bank’s imaging system, AccuAccount.

Ensure that loan files contain documents with proper signature, dates and other relevant data.  Assemble and verify accuracy of loan documentation. Check documents for proper vesting, collateral descriptions, and truth in lending disclosures. Report any exceptions promptly and prior to disbursement.

Maintain new indirect loan files. Perform a variety of clerical duties requiring knowledge of departmental procedures. Use office computers for data input and other activities, and order credit reports.

Maintain departmental files including bankruptcy and repossession files. Maintain comprehensive file documentation in AccuAccount.

Prepare transactions, reports, correspondence, memos, and perform other clerical/administrative/collection duties in an accurate manner. Ensure payments are properly credited or applied to customers’ accounts.

Respond to internal and external inquiries regarding the status of loans in process, technical exceptions, loan documents and other banking-related questions.

Handle phone calls and take messages.

Remain alert for and report potential business opportunities. Provide accurate product information and actively seek cross-sell opportunities; make appropriate business referrals to other departments.

Establish, implement and maintain methods and procedures to assure all loan actions are processed correctly and timely. Maintain a comprehensive procedures manual on all job responsibilities.

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Maintain a friendly, positive, and professional attitude. Resolve difficult situations with tact and diplomacy.

Operate a variety of office administration equipment such as PC, copy machine, FAX machine, calculator, printer, scanner, etc. Utilize computer software applications such as word processing, spreadsheet, Outlook, credit bureau, Decision Pro and Internet.

Advise Consumer Lending Manager and Collection Manager of problems with procedures, policies, improper calculations, deadlines, and other problems.

Maintain neat and orderly work area and ensure that all confidential records are secured and/or disposed of properly.

Complete or attend all required training.