Client Services Credit Dispute Supervisor na Mercedes-Benz Financial Services USA LLC

%3Cp%3EAbout Us:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cp%3EBenefits%26nbsp;%3C/p%3E%3Cp%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. %26nbsp;%26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cul%3E%3Cli%3EGet Rewarded!%26nbsp;Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3ENeed a vacation?%26nbsp;How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9)%26nbsp;additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/li%3E%3Cli%3ERide in Style -%26nbsp;All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%26nbsp;%3C/li%3E%3Cli%3EWe want you to be healthy!%26nbsp;%26nbsp;Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/li%3E%3Cli%3EIs your family growing?%26nbsp;%26nbsp;Enjoy generous paid Family Leave Programs %26nbsp;- Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to %246k per child%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3EWant to go back to school?%26nbsp;%26nbsp;Tuition Assistance Scholar Program - receive up to %245,250/year in vouchers to complete business-related coursework%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp%3EThis role supervises consumer credit dispute investigations to ensure adherence with the Fair Credit Reporting Act (FCRA). %26nbsp;Responsibilities include training, coaching and developing team members while ensuring all operational and compliance targets are met; ensuring adherence to policies, procedures, and regulatory standards for investigating and responding to consumer credit disputes; identifying and correcting systemic errors in credit reporting.%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3EProvide leadership to team of credit dispute investigators including talent selection, training, employee development, workload management and performance management; ensure all operational targets are met. (30%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3ESupervise the consumer credit dispute process to ensure reasonable investigations are completed in accordance with FCRA and FACT Act requirements and inaccurate reporting is promptly identified and corrected. (30%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3ESupport the Legal Department in investigating pre-litigation demands related to the FCRA, active defensive litigation cases as it relates to credit disputes and FCRA claims, including, but not limited to, providing summaries of credit disputes, summarizing the investigations done by MBFS, and producing documents relevant to such investigations. (20%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3EMitigate risk associated with consumer credit reporting through analysis of dispute trends, identification and correction of systemic and process related issues resulting in credit reporting errors, and collaboration across the organization to drive improvements to the credit reporting process. (10%)%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3EMaintain robust written credit dispute procedures in compliance with the accuracy and integrity requirements for credit reporting outlined in the FACT Act. (10%)%3C/p%3E%3C/li%3E%3C/ul%3E

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 

This position requires a minimum of 4 years of overall work experience. Preferred experience includes:

• Business (General) - 4 years of experience
• Collections - 1 year of experience
• Credit - 1 year of experience
• Customer Service - 2 years of experience
• Management - 2 years of experience
• Remarketing - 1 year of experience

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Accounting
• Finance
• Business Administration 

Additional Knowledge:

• 1 year of experience with complaince and FCRA guidelines preferred.

Skills:

• Analytical Skills
  • Ability to collect data and establish facts and identify trends and variances
  • Ability to integrate information from a variety of sources with varied levels of complexity
• PC Skills
  • Microsoft Office
  • Corporate Mainframe
• Problem Solving Skills

Additional Skills:

• 1 year of experience with LEMANS, CASS, RMS preferred
• 1 year of experience with ALFA, OnPoint, FAW required

Recommended Prerequisites:

• Credit Analyst; Collections; Customer Service; Operations Team Leader

   

   

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

 

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

 

EEO/Minorities/Females/Disabled/Vets

 

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