Crisis Bed Coordinator na undefined

About Delaware Guidance Services

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.  

Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS’ 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients’ siblings, caregivers, classmates, and peers.  

Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth

Why Work at Delaware Guidance Services? 

DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:

• Competitive Compensation
• Incentive Pay for Specific Roles
• Generous Paid Time Off (starting at 44 days of paid leave a year)
• Up to 6% Annual Contribution to Your Retirement Fund
• Free Professional Development Opportunities
• Medical, Dental and Vision Insurance 
• Life and Long-term Disability Insurance

Position Highlights: 

• Generous benefits and time off policies
• Ability to work with children through a mission driven organization
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Summary/objective  

Under the supervision of the Crisis Program Senior Manager, the Crisis Bed Coordinator is responsible for supervision of the Crisis Bed Program. This position will provide program oversite for youth admitted to the Crisis Bed Program with a wide variety of psychological and emotional problems (ie. aggressive and defiant behavior due to problems with emotion regulation, suicidal/homicidal ideation, plans, or attempts, family conflicts, etc.) to ensure the safety and wellbeing of clients in a Crisis Bed setting. The incumbent is responsible for supervision of Mental Health Technicians and Crisis Bed Shift Supervisors. They are dedicated and committed to delivering high-quality, compassionate, and therapeutic client care. In addition, the incumbent is responsible for documentation of clinical and case management services provided from intake through discharge. 

Essential functions: 

Clinical Role in Crisis Bed Setting:  

• Collaborate closely with Crisis Bed Therapist and Crisis Bed Shift Supervisor to ensure the highest clinical standards are maintained.
• Leads and coordinates intake and discharge meetings, with support from shift supervisors as needed
• Develop and coordinate an individualized discharge plan for the client by utilizing the treatment team, determine aftercare needs, identify and assess family and community resources, and provide referrals as needed.
• Apply knowledge related to developmental factors, family, and community systems to participate in the development and implementation of a person-centered treatment plan.
• Use critical thinking and risk management skills when connecting with clients in Crisis Bed.
• Understand warning signs and risk factors associated with suicide risk and risk of harm to others.
• Maintain professional, trauma-informed, and empathetic interactions during interactions with children, families, and stakeholders.  
• Develop comprehensive skills providing support for children and youth in Crisis Bed.

Program Coordination & Operational Leadership: 

• Provides leadership, coaching, and supervision for Crisis Bed Shift Supervisors and assists with staff scheduling, hiring, training, and performance management as needed.
• Responsible for implementing and monitoring program performance indicators and recommend course corrections to enhance service delivery.
• Work respectfully and cooperatively together as a unified team member in a professional manner with other Crisis Bed staff, families, and community members.  
• Assumes responsibility for ongoing professional development and actively contributes to the professional growth and development of staff.
• Ensures Incident Reports are initiated, completed, reviewed and submitted according to policy.
• Foster strategic relationships with schools, healthcare providers, community agencies, and family advocacy groups.

Case Management: 

• Assure electronic documentation and verbal shift reports, are completed accurately and timely before the end of each shift.
• Communicate with appropriate stakeholders to maintain a systems-based approach.
• Collaborates with school staff regarding educational needs for clients while they are in the Crisis Bed.
• Communicate with and provide appropriate documentation to the DPBHS team for utilization review.  
• Develop and maintain programmatic needs, data collection, and outcome studies.  

General Responsibilities: 

• Uphold professional standards of treatment and the mission of the organization.
• Maintain a quality code of conduct, ethics and professionalism.
• Provide goal-directed and team-oriented services.
• Communicate effectively and professionally with all stakeholders.
• Ensure compliance with local, state, and federal guidelines, grant obligations, licensing regulations, and organizational policies and procedures.
• Must successfully complete all agency required training within 30 days of employment and maintain timely applicable certification.
• Must successfully complete refresher trainings within the identified timeframes.

Competencies/ Capabilities: 

• Crisis Intervention and Risk Assessment
• Strategic leadership and system-level thinking: Proactive and resourceful, able to think strategically and work independently as needed.
• Community outreach and partnership building: Strong communication and interpersonal skills, with the ability to build relationships with diverse community partners.
• Collaboration, staff supervision, and team development: Team-oriented, with a strong ability to collaborate with a diverse group of professionals.
• Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.

Supervisory responsibilities: Crisis Bed Shift Supervisors and Mental Health Technicians  

Work environment: Lewes, DE 

Physical Demands: 

• This position involves physical interventions, including the potential use of holds, and may require the ability to lift, carry, and assist clients as needed. The successful candidate must be physically capable of responding to challenging situations in a safe and controlled manner
• Frequent walking, standing, twisting, bending, squatting 
• Proficient auditory and visual skills

Travel required: Travel for specific tasks 

Schedule: 

• 8-hour shift
• 10am-6pm
• Monday-Friday 
• Participates in On-Call Rotation 

Minimum qualification: 

• Master’s degree in Social Work, Psychology, Public Health, or a related human services field, AND
• Five years of experience in behavioral health, health care, public health, crisis services, or youth-serving programs.

OR  

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related human services field, AND
• Ten years of experience in behavioral health, health care, public health, crisis services, or youth-serving programs.
• Two years proven supervisory experience.
• Familiarity with Delaware’s behavioral health systems.
• Valid driver’s license and satisfactory driving record.

Preferred qualification:  

• Experience working in an inpatient or residential/group home setting
• Bilingual

EEO:  

Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Other duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.