- Professional
- Escritório em Alicante
Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people have selected to work for us in more than 40 countries. Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:
We Dare to challenge the status quo, to innovate and to learn fast,
We Care for the environment, our customers and each other,
We Deliver by taking accountability for our decisions and actions.
Aliaxis is privately owned, with its global headquarters in Brussels, Belgium.
Job purpose:
The Customer Service Representative at Aliaxis Iberia is a proactive and detail-oriented team player working in a larger customer service team. This role is key to ensuring smooth customer operations, efficient order fulfillment, and continuous improvement of our service processes.
On top of order handling, problem solving coming along it, and moderate data analysis and reporting, the role supports the Customer Service Manager in implementing strategic objectives and contributes to optimizing the way of working in the team.
Key responsibilities:
- Customer/stakeholder handling: Both written and verbal communication with customers and internal stakeholders in English and Spanish to provide end-to-end order process (first point of contact e.g. for status, deliveries, inventory inquiries, back orders).
- Order management and coordination: Manage customer orders from receipt to delivery, ensuring timely and accurate order fulfilment. Working together with transport management, planning and warehouse for smooth customer experience.
- Data maintenance: Utilize SAP (Sales and Distribution module) for accurate order processing, tracking, and reporting
- Quality and compliance: Compliance with internal procedures. Complaints and returns handling.
- Reporting data analysis: Prepare and analyze reports to support customer service manager in monitoring KPIs and identifying trends or areas for improvement.
- Continuous improvement: Process improvement approach and Support the Customer Service Manager in executing strategic initiatives and achieving CS objectives.
- Collaboration: Collaborate with internal teams (Transport management, Supply chain excellence, Sales, Warehouse, Finance) to resolve issues, emergencies and ensure customer satisfaction.
Requirements:
- From 3-8 years of experience in supply chain and operational team (e.g. customer support, order management) is required. Preferably from B2B environment.
- Studies in related field.
- Fluent in English and Spanish.
- Good communication skills. Team spirit.
- Analytical mindset with reporting capabilities.
- Excel skills. Experience in SAP SD (Sales and Distribution) would be a plus.
- Any certification in the supply chain field or process improvement would be a plus.
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.
For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.
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