Internal Applicants Only - Cleaning Supervisor (Housekeeper) na Cardiff University
Cardiff University · Cardiff, Reino Unido · Onsite
- Professional
- Escritório em Cardiff
Advert
Internal Applicants Only - Cleaning Supervisor (Housekeeper - University Accommodation)
IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.
University residences provide accommodation to approximately 5,500 students across the university. We are committed to providing a professional, customer focused service to a wide range of people.
The successful candidate will be an enthusiastic and reliable individual, delivering an efficient and effective housekeeping service on a student residences site.
This is a full time, open-ended post - 35 hours per week, typically Monday to Friday 5 hours per day.
Starting Salary: £23,350 per annum, moving to £23,742 per annum from 1 August 2026.
This is a campus based role.
Package includes 32 days holiday per year plus bank holidays, pro rata for part time staff, as well as access to a range of staff discounts.
We offer a leading and rewarding staff benefits package:
The role will require, a flexible approach to working hours as required, to support the achievement of departmental goals. During arrivals / departures, conferences and other busy periods you may be required to work additional hours.
Closing date: Friday, 3 October 2025
External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.
University residences provide accommodation to approximately 5,500 students across the university. We are committed to providing a professional, customer focused service to a wide range of people.
The successful candidate will be an enthusiastic and reliable individual, delivering an efficient and effective housekeeping service on a student residences site.
This is a full time, open-ended post - 35 hours per week, typically Monday to Friday 5 hours per day.
Starting Salary: £23,350 per annum, moving to £23,742 per annum from 1 August 2026.
This is a campus based role.
Package includes 32 days holiday per year plus bank holidays, pro rata for part time staff, as well as access to a range of staff discounts.
We offer a leading and rewarding staff benefits package:
- Real Living Wage salaries
- 32 days holiday per year plus 8 bank holidays, including Christmas and New Year Off
- Uniform and Training
- We offer two contributory pension schemes, and you will be automatically opted into the relevant scheme for your job type
- Our Cycle 2 Work scheme enables employees to lease bicycles and associated safety equipment up to a value of £3,000 through a Salary Sacrifice scheme
- The Annual Season Ticket Travel Loans scheme allows you to apply for an interest free loan from the university, who will then purchase a yearly travel ticket on your behalf. This amount will be repayable over 10 months
- Reduced rates on sports memberships
- Access to 90 plus staff discounts and deals
- Discounted childcare
The role will require, a flexible approach to working hours as required, to support the achievement of departmental goals. During arrivals / departures, conferences and other busy periods you may be required to work additional hours.
Closing date: Friday, 3 October 2025
External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Job Description
Main Duties
The role will require a flexible approach to working hours and is 5 days out of 7, which will include evenings and weekends to support the achievement of the department’s goals.
- To supervise and monitor the Domestic Team in their day-to-day duties, ensuring effective excellent service delivery and standards met.
- To deliver on the job training to staff as required.
- To organise work schedules, monitor staff attendance and arrange cover for absent staff.
- To meet and greet customers as directed by the Manager, including show rounds, open days etc.
- To liaise with the residence’s management team in the preparation and service of rooms, as required.
- To ensure all equipment is properly used and maintained, including personal protective equipment.
- To issue and maintain cleaning materials / linen and check stock levels.
- To check and report maintenance faults / damage to site Handyperson and / or residences unit team as required.
- To issue keys as required and be accountable for their location.
- To produce and distribute housekeeping notices as required.
- To distribute and maintain notices / mail, ensuring addressee only mail is delivered in person.
- To clean designated areas as required.
- To carry out scheduled health and safety checks and periodical checks on site, reporting any issues identified.
- To ensure health and safety procedures are strictly adhered to and hazards are identified / controlled.
- To direct the student to sources of information / assistance, which may include welfare matters.
- To provide a reception service and cover reception duties where required.
- To carry out routine administration tasks as directed by the Management Team.
- To attend and actively participate in all basic training as identified in Campus Services Training Matrix.
- To identify your personal training needs in conjunction with your manager, ensuring that learning is transferred to the workplace.
- To abide by university policies on Health and Safety.
- To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
- To provide a service to customers during arrivals / departures, conferences and other busy periods which may be within other residences and involve working additional hours.
- You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.
The role will require a flexible approach to working hours and is 5 days out of 7, which will include evenings and weekends to support the achievement of the department’s goals.
Salary Range Max.
23,742
Grade
Grade 2
Salary Range Min.
23,350
Job Category
Estates
Additional Information
CAMPUS SERVICES INFORMATION
Campus Services provides a range of professional support services to students, staff and visitors at Cardiff University.
Residences manages accommodation places for approximately 5,500 students, both catered and self-catered.
In terms of catering, there are cafés and restaurants conveniently located across university campuses, in addition to a delivered hospitality service.
Cardiff University Sport exists to provide students and staff with a balanced, high quality and integrated sport service which meets the needs of a broad range of users.
The Nursery offers facilities for children aged between 10 weeks and 5 years and is divided into sections appropriate to the ages and development of the children.
Both residential and catering facilities are utilised for conferences and functions during the University’s vacation periods. A purpose built and designed conference centre and conference facility is also available throughout the year.
The Campus Services operation is supported by its own central administration functions covering the allocation of residences, human resource and quality, purchasing, facilities, finance, and general administration.
Career Pathway
Operational Services
Person Specification
The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.
Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.
This will need to be completed before you begin making your application on line as you will be required to upload it. When uploading the supporting statement, the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).
ESSENTIAL CRITERIA
DESIRABLE CRITERIA
The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.
All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate. We interview those candidates who are the closest match to the identified criteria.
An example of how to set out your document containing Essential and Desirable criteria is detailed below:
ESSENTIAL
1. Experience of communicating information both orally and in writing, to a wide range of people.
Provide evidence
2. Ability to deal with customers and other employees in a professional manner responding to customer needs accordingly.
Provide evidence
3. Ability to plan, prioritise and organise workload within established timescales.
Provide evidence
And continue this by listing all Essential and Desirable criteria and providing evidence under each heading.
Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.
This will need to be completed before you begin making your application on line as you will be required to upload it. When uploading the supporting statement, the document title needs to read “supporting statement and should also detail the post reference number ending in BR” (relevant to the job you are applying for).
ESSENTIAL CRITERIA
- Experience of communicating information both orally and in writing, to a wide range of people.
- Ability to deal with customers and other employees in a professional manner responding to customer needs accordingly.
- Ability to plan, prioritise and organise workload within established timescales.
- Ability to clearly record information to pass on to others.
- Basic numeracy and literacy.
- Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them.
- Experience of using common office IT packages including email.
- Experience of cleaning in a commercial environment.
- Ability to supervise and motivate a team.
- Proven ability to follow instructions and procedures.
DESIRABLE CRITERIA
- Experience of working with conferences / events.
- Experience of stock control.
- Proven ability to speak Welsh or willingness to learn.
- Knowledge of health and safety issues including an understanding of the risk assessment Process.
The desirable section contains a list of skills, qualifications and experience that it would be beneficial for the jobholder to have.
All shortlisting decisions will be based initially on essential criteria, with desirable being used to further select or deselect candidates as appropriate. We interview those candidates who are the closest match to the identified criteria.
An example of how to set out your document containing Essential and Desirable criteria is detailed below:
ESSENTIAL
1. Experience of communicating information both orally and in writing, to a wide range of people.
Provide evidence
2. Ability to deal with customers and other employees in a professional manner responding to customer needs accordingly.
Provide evidence
3. Ability to plan, prioritise and organise workload within established timescales.
Provide evidence
And continue this by listing all Essential and Desirable criteria and providing evidence under each heading.
