Room Service Server - In-Room Dining na Cheeca Lodge & Spa

In-Room Dining Server (Room Service)

Job Description

Position Overview:
Cheeca Lodge & Spa, a luxury 4-diamond resort in the heart of the Florida Keys, is seeking a professional and service-oriented In-Room Dining Server to deliver exceptional food and beverage experiences to our guests in the comfort of their guest rooms. The ideal candidate is attentive, reliable, and dedicated to providing a warm, polished, and timely in-room dining experience.

Department: Food & Beverage
Employment Type: Hourly / Full-Time or Part-Time
Availability Required: Days, Evenings, Weekends, Holidays

Key Responsibilities:

• Set up, deliver, and retrieve room service orders in a prompt, courteous, and professional manner.

• Review each order for accuracy and presentation before delivering to guest rooms.

• Ensure correct handling of food and beverages, including temperature control and spill prevention.

• Set up in-room dining tables and trays neatly and according to resort standards.

• Explain menu items and specials to guests as needed and respond to guest questions or special requests.

• Collect and process payments or obtain signatures for room charges.

• Retrieve trays and service items promptly after guest use.

• Maintain cleanliness and organization of the in-room dining staging area and delivery equipment.

• Assist with side work such as polishing silverware, folding napkins, and stocking supplies.

• Communicate any guest concerns or special requests to the In-Room Dining Supervisor or Manager.

• Adhere to grooming, uniform, and hospitality service standards at all times.

• Comply with food safety, sanitation, and health regulations.

Qualifications:

• Previous room service, banquet, or restaurant server experience preferred.

• Excellent communication and guest service skills.

• Professional appearance and demeanor.

• Ability to work in a fast-paced environment and remain calm under pressure.

• Must be able to stand, walk, lift, and carry trays (up to 40 lbs) for extended periods.

• Must be punctual, dependable, and able to work independently.

• Must be able to work flexible shifts, including early mornings, late evenings, weekends, and holidays.

• No Head/Face/Neck tattoos or facial piercings

Benefits for Full-Time Employees:

• Paid Time Off and 8 Paid Holidays
• 401(k) retirement plan with employer matching.
• Comprehensive dental, health, and vision insurance.
• Employer Paid Short Term Disability
• Employee discounts at Northwood Hotels.
• Flexible spending and health savings accounts.
• Life insurance coverage.
• Accidental Death & Dismemberment (AD&D) insurance.

Why Join Us?

As an In-Room Dining Server at Cheeca Lodge & Spa, you'll be part of a team that delivers more than meals—you’ll deliver memorable moments. If you enjoy hospitality, thrive in a guest-facing role, and have an eye for detail, we’d love to have you on our team.