Front of House Supervisor, Banners Kitchen and Tap na Delaware North

Overview:

Delaware North's Patina Group is searching for a part-time Front of House Supervisor for Banners Kitchen and Tap in Boston, Massachusetts.

If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service to guests, apply to this Front of House Supervisor position today!

Additional Details:

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Unit Description:

Delaware North is a leader in food service management, operating some of the busiest and most famous kitchens in the world. This is no exception when it comes to serving up exquisite cuisines and unforgettable dining experiences in the Boston Hub area including locations such as Banners Kitchen & Tap, Momosan, and the Boston Hub Food Hall.

Responsibilities:

• Ensure compliance with all departmental and organizational policies and procedures
• Maintain a safe and clean environment for guests and team members
• Assist managers in training and development of the team and conducting team member 1-on-1 sessions 
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume
• Inspect by walking through your assigned area to monitor staff and to monitor guest needs
• Supervise hourly team members in the daily performance of their duties
• Ensure the venue is adequately stocked with all products and supplies needed for service

Qualifications:

• Minimum 2 years high volume restaruant experience required, sports bar experience is a plus
• Knowledge of OpenTable preferred
• Must be available to work nights, weekends and holidays
• Basic math skills
• Basic computer skills, including word-processing, spreadsheets, and e-mail required
• Demonstrate skill in dealing with guest complaints, using active listening skills to maintain the guest’s goodwill
• High school diploma or GED preferred

Physical Requirements:

• Ability to lift or carry 50 pounds
• Ability to stand or walk 100% of the time                        

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