Collections Specialist na Williams Mullen

Collections Specialist

Assist in managing receivables to improve profitability, reduce aging of A/R, and to help increase cash flow by performing collection tasks in accordance with client guidelines and Firm’s policies, with the direction of management. 

Key Responsibilities:

• To timely and accurately collect invoices, this role must have a strong understanding of the Firm’s processes and policies to include conflicts, master file setups, accounts payable, billing and e-billing and cash receipts.
• Specific collections functions include, but are not limited to:
• Collaborate with attorneys and staff to provide solutions regarding collection of assigned accounts.
• Responsible for developing relationships to facilitate the collection of accounts receivable and resolving internal/external issues preventing timely payment.
• Conduct collection calls, emails, and correspondence to collect accounts receivable.
• Monitors payment plans and special agreements regarding payment expectations.
• Partner with billing attorneys, as well as staff, to routinely audit client accounts to reduce the age of open invoices.
• Collaborate with accounting peers to facilitate the correction of any billing and cash receipt discrepancies as well as coordinate client adjustments/write-offs.
• Evaluate unallocated and trust monies and resolve through application or refund requests.
• Create, maintain and report detailed notes regarding all collection efforts.
• Provide continuous collections updates to billing attorneys and supervisors.
• Provide and assist in the creation of any reporting as requested by Management.

 Job Qualifications:

• Bachelor’s degree or equivalent education and/or experience.
• Minimum of 3 years client accounting billing or collection experience required ideally within a legal or financial services environment.
• Must exemplify strong written and oral communication skills, and ability to work effectively with various levels within the firm and clients.
• Display a high degree of initiative, attention to detail, ability to plan, prioritize and manage multiple tasks.
• Exemplify the ability to offer expert opinions regarding collections of an account.
• Must possess strong technical and analytical skills to use sound judgments and reasoning in problem solving.
• Ability to work in an interactive team environment with a customer service focus.
• Must manage stressful situations and maintain high levels of productivity.
• Ability to uphold high level of professional ethics, as well as uphold client, Firm, and personal confidences.
• Computer skills and experience: advanced skills in: Excel, Word, Outlook. Legal accounting or collection system products is a plus: Aderant, Elite, Star Collect, Arcs, etc.

Williams Mullen is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to age, race (including characteristics commonly associated with race, including hairstyle), color, ethnicity, national origin, religion, creed, medical condition, including pregnancy and childbirth, disability, genetic information, gender identity and expression, marriage or parental status, sexual orientation or Veteran's status.