Card Portfolio Leader na Consumers Credit Union

Card Portfolio Leader 

Consumers Credit Union is looking to hire a passionate Card Portfolio Leader to join our team. In this role, you will create best-in-class credit, debit and mobile wallet offering through innovation and optimization. You will maximize penetration in marketplace through result-driven campaigns, crafting new products/offering and card promotions. You will also analyze card data, gain employee and member feedback to gain insights for continual improvement.

As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will be doing: 

• Develops and monitors credit and debit products through their lifecycle to improve acquisition, reduce attrition, maximize interchange and usage, and grow credit card balances.
• Leverage insights and member data to create and execute targeted strategies to drive usage, engagement and acquisition.  
• Conduct market research, drive product innovation and enhancements to increase member satisfaction & adoption rates.
• Collaborate cross-departmentally with key stakeholders to create & execute product vision and strategy.
• Analyze data to determine trends, strategy of products, services and campaigns.
• Research and analyze competitive landscape to create recommendations on products, services, usage, rates and fees.
• Optimize pricing, rates and fees, while driving revenue growth and cost optimization across card platforms.
• Solicit and incorporate stakeholder feedback. Communicate effectively throughout credit union on product performance and future developments.
• Collaborate with Digital stakeholders to design and enhance member experiences across credit, debit and mobile wallet platforms.
• Works extensively with vendors to create trusted partnerships, contributing to the success of the products.
• Prepare, implement, and supervise debit/credit goals for the department that supports the overall strategy of the credit union.
• Support and implement credit and debit card innovation and product enhancements.
• Manage support cases with partners; leads escalations when needed.
• Assist in any area as directed by your supervisor.

What you will bring to the table: 

• Four years of relevant experience, preferably in payments, cards or product support.
• Strong analytical skills and ability to interpret data and trends.
• Ability to interpret regulations affecting interchange, Regulation E and Card Act.
• Strong communication and collaboration skills.
• Ability to build strong relationships internally and externally.
• Understands credit union history, philosophy, organization by-laws and operating procedures.
• Demonstrate knowledge of Consumers products and services.