Veterinary Receptionist na Innovetive Petcare
Innovetive Petcare · Tupelo, Estados Unidos Da América · Onsite
- Junior
- Escritório em Tupelo
At All Animal Hospital, we are committed to providing high-quality care for our patients and excellent service to our clients. We strive to maintain a compassionate, team-oriented environment where our staff can grow professionally. As part of Innovetive Petcare, we are proud to offer a supportive workplace, opportunities for career advancement, and professional development.
We are currently seeking a Full-Time Veterinary Receptionist to join our dynamic team. This individual will play a critical role in delivering excellent customer service, supporting both the clinical team and clients, and ensuring the smooth operation of our veterinary practice.
Location: 1411 Coley Rd, Tupelo, MS 38801, Tupelo, MS
Wage: Starting between $13-15/hr, based on experience
Schedule: Full-Time, 7:30A - 5:30P Monday through Friday with occasional weekends (Saturday's only 8A - 12P)
Location: 1411 Coley Rd, Tupelo, MS 38801, Tupelo, MS
Wage: Starting between $13-15/hr, based on experience
Schedule: Full-Time, 7:30A - 5:30P Monday through Friday with occasional weekends (Saturday's only 8A - 12P)
Key Responsibilities
Client Communication & Support:
- Greet clients and their pets with warmth and professionalism.
- Answer phone calls, respond to inquiries, and schedule appointments.
- Provide clients with detailed information regarding services, procedures, and policies.
- Ensure that clients understand their pet’s treatment plan and provide timely updates on their pet’s condition.
Appointment Scheduling & Client Management:
- Schedule and confirm appointments for consultations, treatments, surgeries, and follow-up visits.
- Manage the daily appointment calendar and ensure efficient time management to prevent scheduling conflicts.
- Maintain accurate patient records, ensuring all client and pet information is up-to-date in the system.
Billing & Financial Transactions:
- Process payments for services rendered, including invoicing clients and managing insurance claims when applicable.
- Handle cash, credit card transactions, and provide clients with receipts and necessary documentation.
- Assist clients with billing inquiries and explain charges as needed.
Administrative & Clerical Duties:
- Maintain patient records, filing, and documentation in compliance with clinic protocols.
- Manage the inventory of office supplies and ensure the reception area is clean, organized, and welcoming.
- Assist with internal communications, ensure that messages are relayed to the appropriate staff members in a timely manner.
Team Collaboration & Support:
- Collaborate with the clinical team to ensure smooth patient flow, assist with preparing patient files for appointments, and provide assistance when needed.
- Support the clinical team with administrative tasks, such as relaying client requests to veterinarians and technicians.
- Be an advocate for the clients and their pets, ensuring their needs are met with care and compassion.
Skills, Knowledge & Expertise to be Successful
Education & Experience:
- High school diploma or equivalent required.
- Previous experience in a veterinary or animal care setting is preferred.
- Receptionist or administrative experience in a healthcare or veterinary setting is highly desired.
Skills & Competencies:
- Excellent communication skills with the ability to effectively engage with clients, staff, and visitors.
- Strong organizational skills and attention to detail, ensuring smooth clinic operations.
- Ability to manage a high-volume, fast-paced work environment while maintaining professionalism and a positive attitude.
- Proficiency with computers and veterinary management software (experience with practice management software is a plus).
- Ability to multitask, prioritize duties, and follow instructions accurately.
- Compassionate and caring demeanor, especially when interacting with clients and pets in stressful situations.
Physical Requirements:
- Ability to stand, sit, or walk for extended periods.
- Ability to lift and move items up to 25 pounds.
What We Offer
At All Animal Hospital, we believe in fostering both personal and professional growth for our team members. As part of Innovetive Petcare, we offer a competitive benefits package designed to support your career and well-being:
- Competitive Compensation:
- Hourly wage based on experience, ensuring that your expertise is rewarded.
- Comprehensive Health Benefits:
- Access to medical, dental, and vision insurance.
- Telemedicine services and mental health resources available for all team members.
- Paid Time Off (PTO):
- PTO package to help you maintain work-life balance.
- Continuing Education (CE):
- CE opportunities to help you stay current in the field.
- Veterinary Discounts:
- Discounts on pet care, services, and medications for your pets.
- Career Growth & Development:
- Opportunities for career advancement within Innovetive Petcare, with potential to grow into leadership or clinical roles.
- A supportive, team-oriented environment that encourages ongoing development and professional advancement.
