Strategic Operations Lead na Temenos Group AG

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

Our commitment to security, compliance, and risk management is foundational to the trust we build with our clients and partners. As we scale, we’re strengthening our Risk and Security team with a focus on robust governance and program execution.  We work in an Agile environment, focusing on continuous improvement, transparency, and data-driven decision-making.

As the Strategic Operations Lead in the Risk and Security department, you will be the driving force behind the execution, coordination, and continuous improvement of our operational processes. You’ll ensure day-to-day activities run smoothly while aligning team outputs with strategic objectives, Agile delivery principles, and measurable performance indicators.

This role requires a high level of organizational awareness, cross-functional collaboration, and the ability to lead and scale operational capabilities in a fast-moving, metrics-driven environment.

• Manage and evolve operational workflows across the Risk and Security function, ensuring effectiveness, consistency, and alignment with Agile best practices.
  
• Translate high-level objectives into actionable plans and ensure execution across teams.
  
• Define, track, and report on key performance indicators (KPIs) using the organization’s metrics library to monitor progress on adherence against Security & Risk controls.
  
• Partner with senior departmental stakeholders to improve metrics visibility, usage, and decision-making across the Company.
  
• Facilitate continuous feedback loops and use data to recommend process or resourcing changes.
  
• Act as a liaison between Risk and Security and other departments including Product, Legal, Compliance and Corporate IT.
  
• Ensure consistent communications, timely updates, and aligned priorities across cross-functional initiatives.
  
• Drive process improvement initiatives that reduce friction, enhance collaboration, and support strategic outcomes.
  
• Support leadership in resource allocation, capacity modelling, and workload balancing across the Risk and Security portfolio.
  
• Identify operational bottlenecks and proactively remove blockers to delivery.
  
• Maintain operational documentation, playbooks, and process maps to support team onboarding and cross-functional transparency.
  
• Ensure audit-readiness and support security and compliance assessments as needed.

• Bachelor’s degree in Business Operations, Information Security, Computer Science, or a related field.
  
• 5+ years of operational or program management experience, ideally within security, risk, or compliance functions in the banking / financial services industry
  
• Good understanding of Agile frameworks (Scrum, Kanban, SAFe) and experience running Agile operations.
  
• Strong analytical mindset with experience leveraging a metrics library or BI tools (e.g., Looker, Tableau, Power BI) for performance tracking.
  
• Experience in SaaS or global software companies with complex regulatory or risk environments.
  
• Familiarity with security standards and frameworks (e.g., ISO 27001, NIST, SOC 2, GDPR).
  
• Certification in Agile methodologies (e.g., Certified ScrumMaster, SAFe Agilist) or operational excellence (e.g., Lean Six Sigma).
  
• Excellent ability to provide concise and well structured PowerPoint status reports for Senior Management.
  
• Exceptional written and verbal communication, stakeholder management, and organizational skills.
  
• Proficiency with project management tools (e.g., Jira, Confluence, MS Project, Planner).
  
• Proven ability to manage cross-functional stakeholders and deliver outcomes in a remote-first or distributed environment.
  
• Strong analytical and problem-solving skills, with a focus on data analysis and interpretation.
  
• Ability to manage multiple projects simultaneously.
  
• Ability to work autonomously and be hands on / ‘can do’ attitude person.
  
• Detail-oriented with excellent organizational skills.

• Care about driving process improvement initiatives.
• Commit to execution, coordination, and continuous improvement.
• Collaborate to manage cross-functional stakeholders.
• Challenge to ensure audit-readiness.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
  
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
  
• Family care: 4 weeks of paid family care leave
  
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
  
• Study leave: 2 weeks of paid leave each year for study or personal development