- Professional
- Escritório em Bengaluru
This role is for one of Weekday’s clients
Salary range: Rs 300000 - Rs 800000 (ie INR 3-8 LPA)
Min Experience: 3 years
Location: Bangalore
JobType: full-time
Requirements
Key Responsibilities
Renewal Management & Tracking
- Maintain a structured system to track upcoming contract renewals.
- Prioritize outreach based on renewal timelines and account value.
Customer Communication & Engagement
- Engage with clients ahead of renewals to understand current needs.
- Ensure seamless renewal experiences through timely follow-ups via calls and emails.
- Regularly update CRM with interaction notes and client status.
Escalation & Coordination
- Escalate unresolved or complex cases to assigned Relationship Managers.
- Collaborate with internal teams to address any issues delaying renewals.
Revenue Collection Support
- Follow up on pending payments and assist in resolving billing issues.
- Coordinate with finance for smooth and timely collections.
Sales Support
- Identify and flag upsell or cross-sell opportunities during client conversations.
- Pass qualified leads to relevant sales or relationship teams.
Training & Onboarding
- Conduct onboarding sessions and training for new users.
- Maintain engagement through periodic courtesy calls during the renewal phase.
Quarterly Account Reviews
- Review account activity and usage data to detect underutilization or concerns.
- Gather feedback and work toward improving the overall customer experience.
Ideal Candidate Profile
- Strong verbal and written communication skills.
- Detail-oriented with excellent follow-up abilities.
- Customer-centric mindset and proactive problem solver.
- Experience in customer success, renewals, or inside sales is a plus.
- Proficient with CRM systems, Excel, and digital communication tools.
