SITE IS / IT TECHNICIAN (Greer-South Carolina, US) na None

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Key Responsibilities

Incident & Request Management

• Serve as the first point of contact for end-user IT issues and service requests.
• Resolve manufacturing-related IT challenges with agility and precision.
• Provide Level 1 support using documented procedures, training, and experience.
• Deliver Level 2 support for undocumented issues and contribute to solution documentation.
• Escalate or reclassify tickets when necessary to ensure timely resolution.
• Respond to user inquiries with clarity and professionalism.
• Promote and implement IT best practices across teams.
• Generate monthly reports to track support performance and identify improvement opportunities.

Hardware & Asset Management

• Maintain accurate inventory of IT assets, including office and production hardware.
• Plan and execute hardware upgrades, replacing outdated equipment proactively.
• Reconfigure hardware setups based on evolving user needs and operational requirements.

User Communication & Engagement

• Educate users on IT asset usage policies and local support structures.
• Lead or support awareness sessions on cybersecurity, IT tips, and best practices.
• Collaborate with Kaizen and Continuous Improvement Teams to introduce innovative solutions.
• Configure network infrastructure for both office and shopfloor environments.
• Support the deployment of new applications and solutions from the OP Division or Group.
• Implement technologies that enhance productivity and streamline workflows.

Qualifications

Education

• Required: Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering.
• Preferred: Additional certifications in IT support, networking, or systems administration.

Experience

• Required: Minimum of 1–3 years of hands-on experience in IT support or a related field.
• Preferred: Experience in a manufacturing or industrial environment, with exposure to shopfloor IT systems.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.