Technical Support Administrator na Dime

Summary: Dime is currently hiring for a Technical Support Administrator at its Corporate Office in Midtown Manhattan. The Technical Support Associate is responsible for responding to inquiries and requests for assistance with Dime’s technical systems. This includes but is not limited to maintenance of desktop computers and related equipment in an Active Directory environment, the maintenance and configuration of a hosted PBX telecom solution, and the creation and maintenance of user accounts across a variety of bank platforms and products. The Technical Support Associate will also coordinate with other IT areas to resolve problems as necessary.

Salary commensurate with experience, ranging from $55,000 to $65,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.

All applicants must attach a recent resume.

Responsibilities:

• Diagnose and resolve end user support issues; consult with subject matter experts as necessary.
• Identify problems, troubleshoot, and provide advice to assist users in a timely fashion.
• Maintain application users.
• Monitor application availability.
• Provide support for problem diagnosis and resolution between end-users and application vendors.
• Inventory, install, and maintain PC hardware, software, and peripherals using approved configurations.
• Diagnose and troubleshoot PC hardware, software, and network connectivity issues.
• Perform remote troubleshooting via phone/remote desktop; visit Dime branches, as needed.
• Keep up to date on recent hardware/software trends and specifications.
• Perform other related duties as assigned by management.
• Accuracy in recording support issues, work logs, resolution, and solutions.

Qualifications:

• Associate's degree or related certifications with minimum 1 years’ experience related to the duties, knowledge, and skills specified.
• Customer service background, prefer in a client facing environment with technical duties.
• Administration of Endpoint Central and related Manage Engine Products preferred.
• Working with Service Desk Plus help desk software solutions preferred.

• Strong organization, communication, and interpersonal skills.
• Strong sense of responsibility, dependability, punctuality, and reliability.
• Knowledge of Dime applications (Windows 10, Microsoft Office 365, Fiserv Premier applications) and Dime hardware (PCs, Mobile Devices, Cash Recyclers, ATMs, Printers, Scanners).
• Willingness to learn new technologies.
• Ability to elicit information by asking appropriate questions.
• Ability to travel to the 5 Boroughs, Westchester, and New Jersey preferred.