CSR Parts Professional (Barndoor Ag) na Parallel Ag

Description

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.  Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Essential Functions:

• Managing large amounts of incoming calls, emails and customer inquiries with dedicated phone line
• Generating sales leads through On-Line Chat
• Provide accurate, valid and complete information by using the right methods/tools for customer information/product information
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take orders over the phone
• Schedule LTL Shipments for incoming and outgoing freight
• Maintain team environment

Qualifications

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving in fast-paced work environment
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High School Diploma or GED is required
• Strong oral and written communications
• Proven ability to establish and maintain positive working relationships with co-workers, vendors and customers
• Ability to professionally manage difficult customer situations
• Positive attitude and desire to work as a team player
• Computer literate
• Dedication, self-motivation, energetic with strong work ethic

Commitments:

• Service Oriented - Our success revolves around customer service; we value service always as a priority.
• Honesty & Integrity - We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
• Committed & Passionate - We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals
• Communication - We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
• Family - We believe in family values including hard work, family time, and education. We treat everyone as if they are family.
• Pride and Confidence - We are proud and confident in what we do and who we do it for.

Compensation and Benefits:

• Parallel Ag offers a generous compensation package with an uncapped commission
• 401k retirement plan with company match
• Health, Dental, Vision and Life insurance
• Vacation and sick time off
• Advanced training programs
• Day shift, with a safe work environment
• Parallel Ag is an Equal Opportunity Employer

Work Environment:

The job will operate in various environments to include but not limited to, climate controlled inside the department/warehouse, outside and in weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position. Days and Hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Additional Notes:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.