Social Worker III--Intake na Alamance County Government, NC

About the Department

Do you have the courage to answer the call when a child’s or elder/disabled adult’s safety is on the line? Do you thrive in fast-paced environments where every detail matters, and every call could make a difference? If so, we want you on our team!

About the Role:

As an Intake Social Worker, you’ll be the first line of defense for children, elder/disabled adults and families in our community. You’ll gather crucial information from concerned callers, assess immediate safety risks, and determine the urgency of each situation. No two days will ever look the same, but every day you’ll know your work has impact.

Position Duties

What You’ll Do:

• Answer and document calls to the child and adult protection hotline with accuracy, compassion, and professionalism.
• Analyze information to determine whether a child or elder/disabled adult welfare response is warranted and at what level of urgency.
• Collaborate with law enforcement, schools, medical providers, service providers and community members.
• Provide support and guidance to families navigating difficult circumstances.
• Balance critical thinking with empathy, ensuring that children and elder/disabled adults remain at the center of every decision.

Why Join Us?

• Purpose: Your work protects children, elder/disabled adults and strengthens families.
• Growth: Continuous training, professional development, and opportunities for advancement.
• Support: A team that understands the weight of the work and stands beside you.
• Impact: Every call you take could be the turning point in a child’s or elder/disabled adult’s life.

Let’s do something incredible together. Apply now and be a part of the solution!

Minimum Qualifications

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions. 
• Accuracy - Ability to perform work accurately and thoroughly. 
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely. 
• Customer Oriented - Ability to take care of the customers' needs while following company procedures. 
• Decisive - Ability to decide thoughtfully and quickly given the information available.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Influence - Ability to gain support and buy-in by way of persuading, convincing or influencing to others to overcome barriers allowing them to support a particular vision. 
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasking – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.   
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
   
   

Other Qualifications

Skills & Abilities

Education & Experience:

We’re looking for someone with the right mix of education and hands-on experience! Here’s what we’re looking for:

• A Master’s degree in Social Work from an accredited school (Child Welfare Collaborative) plus one year of social work experience, or
• A Bachelor’s degree in Social Work from an accredited school (Child Welfare Collaborative) with one year of social work or counseling experience, or
• A Bachelor’s degree in Social Work from an accredited school and two years of social work or counseling experience, or
• A Master’s degree in a related field of study from an accredited school, plus two years of social work or counseling experience, or
• A four-year degree in Human Services or a related field with three years of social work or counseling experience, or
• A Bachelor's degree and four years of experience in rehabilitation, pastoral counseling, or a related human services field, with expertise in casework, group work, or community organization.

If you’ve got an equivalent combination of training and experience — we want to hear from you!

Additional Requirements:

• A certified college transcript and letter of reference will be required upon request.

Tech Skills:

• You’ll need to be proficient in MS Office (Excel, Word, PowerPoint).

License/Credentials:

A valid N.C. driver’s license is required for this role, along with a clean driving record that aligns with Alamance County’s policies.
 

PHYSICAL DEMANDS:
   
 N (Not Applicable) Activity is not applicable to this position.
 O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
 F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
 C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)
   
Physical Demands 
    Stand    F
    Walk     F
    Sit         F
    Manually Manipulate     O
    Reach Outward     O
    Reach Above Shoulder     O
    Climb     O
    Crawl     O
    Squat or Kneel    O
    Bend      O
   
Lift/Carry
    10 lbs. or less   O
    11-20 lbs.    O
    21-50 lbs.    O
    51-100 lbs.   O
    Over 100 lbs.   O
   
Push/Pull 
    12 lbs. or less   O
    13-25 lbs.    O
    26-40 lbs.   O
    41-100 lbs.   O
   
Other Physical Requirements
    •Vision (Near, Distance, Peripheral)
 
WORK ENVIRONMENT 
    Standard office environment

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