- Professional
- Escritório em Birmingham
QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.
QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide
Requirements
👨🏫 Instructor Relationship Building
- Regular check-ins during active semesters
- Post-semester success reviews and feedback collection
- Multi-semester instructor retention and satisfaction management
- Proactive support for course preparation and execution
🏫 University Expansion & Growth
- Campus relationship development with department heads
- Identification of new instructor prospects within existing universities
- Cross-departmental expansion (business, statistics, analytics programs)
- Academic calendar alignment and semester planning
🎉 Events & Community Building
- On-campus visits and department presentations
- Instructor networking events and best practice sessions
- Academic conference presence and relationship building
- Customer advocacy and reference program management
📈 Strategic Account Development
- Multi-course instructor portfolio management
- Department-level relationship building and expansion planning
- University partnership development and maintenance
- Success story documentation and case study development
📈 Success Metrics Focus Areas
- Multi-Semester Retention: Building lasting relationships with instructors across semesters
- Department Expansion: Growing QuantHub usage within existing university accounts
- Instructor Satisfaction: Maintaining strong relationships and positive feedback
- New Instructor Acquisition: Expanding reach within existing university partnerships
- Event Engagement: Building community and maintaining instructor connections
🎯 Required Qualifications
✅ Bachelor's degree in Business, Education, or related field
✅ 3+ years customer success or account management experience
✅ Strong presentation and relationship-building skills
✅ Experience with CRM systems and account planning
✅ Willingness to travel for on-campus visits (25-30%)
⭐ Preferred:
- Higher education or EdTech industry experience
- Understanding of academic calendars and university operations
- Event planning and marketing experience
- Previous territory management experience
Benefits
Why Join QuantHub?
Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:
- Health, dental, and vision insurance.
- Simple IRA plan with employer matching.
- Generous paid time off and holidays.
- Remote work environment with periodic team retreats.
- Paid gym memberships to support your health and wellness.
- Opportunities to grow within a leading tech startup.
