Multiline Claims Manager na Penn Lumbermens Mutual Insurance Company

Description

Position: Multiline Claims Manager Department: Claims 

Reports To: Vice President, Claims 

Job Title:  Multiline Claims Manager

Position Overview:
The Claims Manager is responsible for leading the performance and results of an assigned claims unit, ensuring timely, fair, and effective handling of all claims. This role involves managing internal team members and external partners to drive operational excellence, particularly in large exposure cases. The Claims Manager is expected to set performance standards, provide guidance on complex claims, and ensure compliance with company and regulatory expectations.

Key Responsibilities:

1. Team Leadership:

Ø Directly manage and support claim staff to ensure consistency and quality in all claim-handling activities.

Ø Identify performance gaps and implement training or coaching as needed.

1. Claims Oversight:

Ø Approve settlements and reserve increases for claims exceeding individual adjusters’ authority.

Ø Maintain an active diary for high-exposure or complex claims requiring managerial attention.

1. Reporting & Communication:

Ø Provide senior leadership with updates on large and potentially high-impact losses.

Ø Ensure effective internal communication and issue escalation processes.

1. File Reviews & Quality Assurance:

Ø Conduct periodic reviews of claim files, reserves, and subrogation activities to identify improvement areas.

Ø Develop and implement corrective action plans based on findings.

1. Strategic Planning & Goal Setting:

Ø Collaborate with Claims VPs to establish quality, service, and expense targets.

Ø Mentor and develop team members to meet department and organizational objectives.

1. Talent Development:

Ø Proactively identify, recruit, and assess candidates for current and future roles within the organization.

1. Client & Broker Relations:

Ø Foster strong relationships with policyholders and brokers.

Ø Implement strategies to enhance customer service and streamline business interactions.

1. Regulatory Monitoring:

Ø Stay informed on relevant legislative and regulatory developments; attend hearings when appropriate.

1. Other Duties:

Ø Perform additional responsibilities as assigned by leadership.

Required Qualifications & Skills:

Ø Minimum 10 years of relevant claims experience in applicable lines of business.

Ø Prior supervisory or leadership experience required.

Ø Working knowledge of multiple state legal systems and claim handling practices.

Ø Strong litigation experience.

Ø Exceptional analytical, negotiation, and communication skills.

Ø Demonstrated ability to manage diverse personalities and complex situations with professionalism.

Ø Proven expense management capabilities.

Ø Advanced proficiency in Microsoft Office and claims management systems.

Ø Adjuster’s license (as required by jurisdiction).

Ø Bachelor’s degree required; law degree preferred.

Ø Commitment to ongoing professional development and training.

Ø Bilingual preferred

Ø Strong oral and written communication skills.

Physical & Work Requirements:

Ø Frequent use of computers and office equipment (e.g., printers, calculators, phones).

Ø Regular communication with internal staff and external stakeholders; must be able to convey and interpret information clearly.

Ø Ability to remain in a stationary position (e.g., seated at a desk) for extended periods.

Ø Occasional business travel as needed