IT Support Analyst na Fields Auto Group

Fields Auto Group is seeing a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five; Safety, Integrity, Courtesy, Presentation, Efficiency.  We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. 

This role will be required to travel to Orlando area, Lakeland and Daytona Beach.

Responsibilities

• Providing front-line technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• Monitoring and maintaining computer systems and networks.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Be responsible for responding to, documenting, and resolving service tickets in a timely manner.
• Thorough knowledge of Microsoft Outlook 365 & and Windows 11 operating systems.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Ensure security and privacy of networks and computer systems

Qualifications

• Strong knowledge of Microsoft Office products

• 2+ years of experience in a technical support role.
• Certifications are preferred but not required.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.
• CDK & BMW experience desired but not required.

What We Offer 

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness, Saturday Lunches, Discounts on products and services, Sundays off.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, will regularly be required to use hands to finger and reach with hands and arms; and talk or hear; frequent movement standing, sitting, crouching.