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Customer Service Representative na Iowa State Bank

Iowa State Bank · Algona, Estados Unidos Da América · Onsite

$37,440.00  -  $41,600.00

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Description

The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to: 

  • Assist customers with service requests. Address customer questions quickly and efficiently. 
  • Receive and process all customer account transactions and loan payments. 
  • Identify customers' financial service needs and advise customers on promotional items and services that match their needs. 
  • Answer phones, route calls and inquires to appropriate staff as needed. 

Requirements

A high school diploma or equivalent is required. Previous customer service experience is preferred. 


Additional qualifications of the position include: 

  • Ability to maintain multiple tasks while maintaining composure. 
  • Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner. 
  • Advanced customer relationship skills. 
  • Strong math and analytical skills. 
  • Ability to collaborate with peers and management in a professional manner. 
  • Ability to demonstrate initiative, diligence and strong organizational skills. 
  • Strong written and verbal communication. 
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