Customer Service Representative na Arrow Electric Career Opportunities

ESSENTIAL DUTIES

• Create work orders for Services Department.
• Answer calls from customers and team members.
• Assist in maintaining customer relationships (follow up calls).
• Assist with daily scheduling.
• Create new job and customer files/folders.
• Request Project Electrical Permits and Inspections as needed.
• Assist in Maintaining Department files.
• Perform general administrative support.
• Assist to Manage Dispatch (distribute work orders, scheduling, etc.).

MINIMUM QUALIFICATIONS

Education: High School diploma or equivalent.

Experience: 2-4 years of proven CSR experience (electrical services experience preferred).

• Must be proficient in computer operations to include Microsoft Office and Outlook.
• Excellent organizational skills with careful attention to detail and timely follow-through.
• Excellent written and verbal communication skills. 
• Possess a strong focus for customer relations.
• Must be self-directed and capable of handling multiple tasks and problem solving with minimal supervision.
• Able to work effectively in stressful, time-sensitive environments.
• Desire and ability to continually learn.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive.

WHAT WE OFFER

• Competitive Wages
• Health Insurance: 3 plans to choose from through United Health Care (Effective Date of Hire)
• First Stop Health Virtual Primary Care 
• Dental and Vision Insurance
• Life Insurance (Company Provided Plan and optional Group Plan)  
• Short-Term Disability (Company Provided)
• Long-Term Disability (Company Provided)
• Employee Paid Policies Available: Critical Illness, Hospital Indemnity, and Accident Policies
• 401(k) plans with Company Matching and Loan Provision (Effective Date of Hire)
• Paid Holidays (Eligibility Starts Immediately)
• Paid Time Off (Eligibility Starts Immediately)
• Paid Bereavement Leave
• Paid Jury Duty Leave
• Morrow Financial Planning Services (Free to Team Members)
• Boon-Health (Coaching/Counseling Program - 2 Free Sessions/Month for Team Members)
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Performance Evaluations
• Arrow SWAG Store (Company-Logo Clothing and Merchandise) 
• Safety, Skills, and Leadership Development/Training

One Team! One Arrow!