- Junior
- Escritório em Manchester
This is a critical role within field operations responsible for ensuring all customer orders are scheduled in line with the SLA. The role supports the Resource Manager in ensuring our field based teams are fully utilised on a day to day basis.
Key Responsibilities
All roles and responsibilities below will be managed and mentored by the Service Delivery Manager to enable you to develop within the business. Your main responsibilities are detailed below -
- Scheduling of work orders to the field based operational teams
- Ensuring all work orders have the necessary information and documentation to allow them to be completed Right First Time
- Monitor daily work volumes to ensure we are maximising productivity
- NOI Management: Submitting weekly whereabouts according to Openreach requirements, raising and managing required OR Network Adjustments / Ancillary orders
- Street Works Permitting: Submit and manage permits in accordance with legislative requirements for survey, fibre installation and splicing works
- Civils Subcontractors: Liaising with subcontractors to ensure scheduled works and timescales are aligned to avoid unnecessary delays
- Provide a help desk function for all operational related scheduling queries
- Maintain a strong relationship with internal delivery and planning teams
Skills, Knowledge and Expertise
Essential requirements
- Proficient in the use of Microsoft Office and Google Suite
- Project coordination experience
- Organised with excellent time management and attention to detail
- A good understanding of telecommunications principles
Desired requirements
- PIA / Streetworks experience
In return you will get...
It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!
Perks at work - Whether it be our Manchester (Northern Quarter) or any other locations, we hold free monthly breakfasts and team socials to celebrate and bring our people together!
Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 5 additional days per year!
Healthcare - Free Private Healthcare for yourself and you can add your family at a discounted rate! Keeping everyone healthy and happy!
Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax!
Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.
Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air, shopping, watching a box set or spending time with family - this is completely your choice
