Junior E-commerce Operations Manager (Sao Paulo, Sao Paulo, Brazil) na LG Electronics & Home Appliances | Shop Now | LG USA

Entre no mundo inovador da LG Electronics. Como líder global em tecnologia, a LG Electronics é dedicada a criar soluções inovadoras para uma vida melhor. Nossa promessa de marca, “Life’s Good”, reflete nosso compromisso em garantir uma vida mais feliz e melhor para todos.

Com uma história rica de mais de seis décadas e presença global em mais de 100 subsidiárias, operamos em escala verdadeiramente mundial. Desde nossa fundação em 1958, mantemos firme nossa dedicação em melhorar vidas ao redor do mundo por meio de produtos inovadores. Nossos domínios de negócios incluem Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions e Business Solutions.

Nossa filosofia de gestão, “Jeong-do Management”, reflete nosso compromisso com altos padrões éticos e operações transparentes. Baseada nos princípios de “Criação de Valor para o Cliente” e “Gestão Orientada para as Pessoas”, esses valores moldam nossa cultura corporativa, promovendo criatividade, diversidade e integridade. Na LG, acreditamos no poder da sabedoria coletiva, incentivando um ambiente de trabalho colaborativo.

Junte-se a nós e faça parte de uma empresa que vai além de criar soluções para uma vida melhor, porque na LG, Life’s Good.

You will be responsible for ensuring the operational excellence of LG’s E-commerce, translating leadership strategies into efficient, integrated, and measurable operational processes. This position requires a strong background in operations, supply chain, and digital channels, with the ability to work collaboratively across departments, always focusing on performance, fluidity, and process optimization.

What you'll do:

• Implement and execute operational processes defined by the E-commerce leadership team;
• Manage order flows, deliveries, exchanges, and returns, ensuring traceability and operational quality;
• Ensure proper integration between Customer Service, logistics, marketplaces, external partners, and internal teams;
• Monitor and report operational KPIs, suggesting improvements based on data and market trends;
• Act as PMO for operational processes, ensuring deadlines, quality, and efficiency;
• Oversee compliance with SLAs across logistics, commercial, and customer service partners;
• Document workflows, policies, and operational procedures, promoting standardization and excellence;
• Create and update operational manuals for internal team use;
• Provide support to technical teams (IT, Platform, CRM) with practical day-to-day inputs.

What you Must Have: 

• Bachelor’s degree in Business Administration, Engineering, Logistics, Economics, Information Systems, or related fields;
• Postgraduate/MBA is a plus but not mandatory if compensated by solid practical experience;
• Experience in E-commerce, Supply Chain, Logistics, or related operations;
• Background in structured companies with high operational demands (retail, consumer goods, electronics, etc.);
• Experience with systems integration, ERPs, and E-commerce platforms;
• Ability to act as a liaison between commercial, technical, and customer service teams;
• Strong knowledge of end-to-end E-commerce operations and integrations with marketplaces (API, ERP, OMS, etc.).

Nice if you Have:

• Familiarity with CRM and Customer Service tools (e.g., Zendesk, Salesforce, Freshdesk);
• Understanding of digital supply chain (dropshipping, fulfillment, transportation);
• Financial acumen: margin, mark-up, profitability;
• Advanced Excel/Google Sheets and knowledge of BI tools (Power BI, Tableau, Looker, etc.);
• Advanced English.

Work Model:

• 100% On-site.

Todos os candidatos qualificados serão considerados para emprego independentemente de raça, cor, religião, sexo, idade, gênero, orientação sexual, identidade de gênero, origem nacional, deficiência, condição de veterano protegido ou qualquer outra característica protegida pela legislação federal, estadual ou local aplicável.