Material Support Associate I POS # 109020317 na Cumberland County, NC

About the Department

Join our Internal Services Department as a Material Support Associate I, where you’ll play a vital role in the smooth operation of County facilities. This entry-level position offers an excellent opportunity to launch your career in public service while supporting essential day-to-day functions across departments.

In this dynamic role, you'll provide general administrative support, including receiving, sorting, and processing incoming mail, organizing and maintaining file systems, and offering front-line customer service by greeting the public and handling phone and email inquiries. If you're reliable, organized, and ready to make an impact, we’d love to have you on our team!

Position Duties

• Transport, receive, and distribute mail, packages, and essential materials daily to ensure efficient internal communication and operations across County departments
• Organize, update, and maintain departmental filing systems—both physical and digital—to support quick access to important records
• Assist with routine administrative tasks, including preparing basic correspondence and entering data into departmental systems with accuracy and attention to detail
• Drive to pick up and deliver materials between sites and vendors, safely load/unload materials
• Serve as a welcoming first point of contact, greeting guests and the public in a professional manner while providing excellent customer service
• Answer phones and respond to emails, offering accurate, courteous, and timely general information or directing inquiries to appropriate staff
• Maintain strict confidentiality of sensitive documents and communications, ensuring all materials are handled with professionalism and discretion

Minimum Qualifications

High school diploma or GED.

Other Qualifications

• Knowledge of office work procedures, methods and practices
• Knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment
• Ability to interact with the public and provide customer service in a team-oriented office environment
• Ability to use a variety of office equipment
• Ability to prioritize, coordinate, monitor office workflow and demonstrate computer skills

Conditions of Employment

Driving is an essential function of this position. To be considered, you must have a valid driver's license with an acceptable driving record. If your driver's license is from another state, you will be required to obtain and show proof of a valid NC driver's license within 60 days of hire.

Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.

Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.