FALL PROGRAM SUPPORT LIBRARY EXPERIENCE ASSISTANT na Town of Chapel Hill, NC

About the Department

The Part-Time Seasonal Library Experience Assistant provides an outstanding library experience for our diverse community. This position will be shared between Library Experiences (Adult Services) and Youth & Family Experiences. Candidates hired will be scheduled between 12-18 hours per week, including regular weekend shifts. Interviews for this position will be held (virtually) the week of October 13, 2025.

• Do you enjoy providing top-notch customer service?
• Do you love connecting people with great books, programs, and services?
• Does the idea of creating a welcoming atmosphere for diverse populations excite you?

The Chapel Hill Public Library is a future-focused, user-centric organization, dedicated to the concept of continual improvement. We are guided by our Service Pledge to provide friendly, helpful, responsive, and engaged service to our community whenever and whyever they choose to visit us.

Who we're looking for:

• You are friendly, engaging, and optimistic; working with the public is one of your favorite things.
• You love books and are comfortable recommending all kinds of books to all kinds of people.
• You are a team player who thinks quickly on your feet.
• You are comfortable using, troubleshooting, and assisting in the use of computing devices, including desktop, mobile, and emerging technologies.

This is a temporary appointment from Oct 27, 2025 – May 30, 206. The Town may choose to extend the term of employment beyond May 30, 2026. 

Position Duties

• Provide outstanding, knowledgeable customer service. Be friendly, helpful, responsive, and engaged. Contribute to a welcoming, comfortable, environment.
• Help people access and discover physical and digital library resources. This includes curating reading lists, creating displays, and assisting users with eBooks. Includes sorting, shelving, shifting, shelf reading, displaying, and repairing materials.
• Help people navigate library systems and services. Includes resolving routine problems with equipment or technology, answering questions, making reading / viewing / listening recommendations, giving instructions, and updating database records.
• Assist with library programs or Town initiatives. May include public programs, seasonal campaigns, and strategic initiatives.
• Performs other tasks as required.

SUPERVISION

May occasionally direct or monitor the work of volunteers or interns.

EDUCATION

Bachelor’s Degree or equivalent

PHYSICAL DEMANDS

This work is performed sitting, standing, walking, squatting, reaching, pushing, and bending. It requires a high degree of dexterity. It requires lifting 10-15 pounds.

EXPERIENCE

Minimum 1 year of experience in a customer service environment. Library or bookstore experience preferred.

WORK ENVIRONMENT

This work is usually performed inside a busy public library and in an office setting. Requires regular weekend and evening hours.

Minimum Qualifications

An equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

KNOWLEDGE OF:

• Town and Library policies and procedures. 
• General office computing systems and technologies.

ABILITY TO:

• Positively interact with a diverse clientele. 
• Interpret and communicate library policies and procedures.
•  Accomplish detail-oriented tasks.  Solve problems and make sound decisions.
• Model Town RESPECT values. 

CERTIFICATION & OTHER REQUIREMENTS

None