Customer Service Agent - ASE na SkyWest Airlines

About SkyWest:

SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in positive directions. Bring your positive attitude, skills and commitment to the SkyWest team and take your career to new heights!

Primary Job Duties:

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

 

• Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner
• Assist special needs passengers and resolve customer complaints
• Communicate clearly with ground personnel and flight crews
• Calmly handle situations such as cancelled and delayed flights
• Other duties as assigned

Minimum Requirements:

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:

 

• Be at least 18 years old
• Have a High School Diploma or GED
• Pass a pre-placement background check and drug screen
• Legally authorized to work in the United States for any employer without sponsorship
• Ability to lift 50 lbs. with or without reasonable accommodation 
• Flexible schedule required, including availability to work mornings, nights, weekends, and holidays
• This is a full-time position, starting at $20 an hour
• Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
• This is not a Department of Transportation safety-sensitive position

Please complete the on-line application. Qualified applicants will be contacted.

Physical and Other Requirements:

Training Schedule

 

All Above Wing Customer Service Agents assigned to United Express (UAX) operations are required to attend the following mandatory training courses scheduled from October 8, 2025 at 7:45 AM MT through October 17, 2025 at 4:15 PM MT.  Successful completion and full attendance are conditions of continued employment in this role.

• UAX Customer Service (CS) Initial Training
   • Required for all UAX Above Wing agents
   • 8-day course; weekends off
   • Day class: 7:45 AM – 4:15 PM
• UAX Gate Management – Aero
   • Required for all UAX Above Wing agents
   • 4-day course
   • Day class: October 28, 2025 from 7:45 AM MT through October 31, 2025 at 4:15 PM MT 

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.

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