MOW Front Office Coordinator na Visiting Nurse Association of Texas (VNA Texas)

Established in 1934, the Visiting Nurse Association of Texas (VNA) is a non-profit organization providing compassionate care to the community. As the first and most experienced Hospice Care provider in Texas, VNA has a trusted reputation for delivering high-quality care for over 90 years. Our hospice and palliative care programs are available across 16 counties in North Texas, including: Collin, Cooke, Dallas, Denton, Ellis, Fannin, Grayson, Henderson, Hunt, Johnson, Kaufman, Rockwall, Tarrant, Van Zandt, and parts of Wise and Navarro Counties.

We provide essential services to communities across North Texas, including:

• VNA Hospice Care – Adult and pediatric hospice support.
• VNA Supportive Palliative Care – For those managing serious illness alongside treatment.
• Meals on Wheels – Serving homebound seniors throughout Dallas County.

Why Work at VNA Texas?

• Meaningful Mission – Make a difference in the lives of patients and families facing serious illness or food insecurity.
• Legacy of Excellence – Join the state’s most experienced hospice provider.
• Community Impact – Deliver life-changing care across 16 North Texas counties.
• Supportive Culture – Collaborate with a compassionate, multidisciplinary team.

Employee Benefits Include:

• Competitive salary.
• Comprehensive medical, dental, vision, and short term/long term insurance.
• 403(b) retirement plan.
• Generous paid time off, 6 paid holidays, flexible days.
• Training and development opportunities.
• Education Reimbursement Assistance Program.
• A mission-driven, supportive work environment.

Essential Duties and Responsibilities:

• Answer multi-line phone system, and direct calls to appropriate team members for action. 
• Greet, check-in, and direct visitors who come to the building.
• Maintain inventory of office supplies.
• Process and fulfill supply requests. 
• Manage incoming and outgoing correspondence.
• Provide administrative support (scanning, data entry, etc.) for various projects.
• Works with internal and external customers to achieve timely and friendly customer-centered delivery of services. 
• Other duties as assigned.

Other Functions:

• Delivers meals to clients as needed by the program.

Qualifications, Skills, and Abilities:

• High school diploma or equivalent required.
• Two (2) years or more previous experience in a customer service environment or business office.
• Excellent communication and interpersonal skills.
• Expert customer service skills to effectively manage customer relationships.
• Knowledge of Meals on Wheels program and community resources to interpret and apply practical measures to meet customer needs (preferred).
• Demonstrates proficiency with Microsoft Office applications (Outlook, Excel, and Word).
• Ability to relate cooperatively to clients, volunteers, and staff of various professional backgrounds.
• Detailed oriented with ability to organize and prioritize workload.
• Demonstrates the characteristics of courtesy, honesty, and integrity necessary to meet customer service expectations.
• Previous experience, preferably in a health care or nonprofit environment (preferred).

Special Requirements:

• Valid Texas Driver’s License required.
• Proof of valid Texas Automobile Liability Insurance required.
• Automobile or access to an automobile in good working condition.

Technical & Physical Requirements:

• Capacity to lift up to 25 pounds occasionally. 
• Must be able to walk, stand, sit for extended periods, and enter sites without disability access. 
• Clerical and administrative work requiring vision. 
• Manual dexterity to operate office equipment (computer, copier, fax, etc.).

Working Conditions:

• Environmental Conditions/Hazardous Exposure: driving within 50+ mile radius; contingent upon current weather conditions.
• Hazardous Exposure: minimal exposure. 
• Physical Effort: minimal.
• In VNA office: good.

Continuing Education Requirement:

• Completion of annual VNA training (e.g., via Relias or approved alternatives).

Ideal Candidates Will Have:

• A passion for delivering compassionate, patient-centered care.
• A commitment to serving and supporting diverse, vulnerable populations.
• Reliable transportation.

Joining VNA Texas means:

• Making personal contact with patients and families.
• Seeing the direct outcomes of care: improved comfort, decreased isolation, and better quality of life.
• Being part of a nonprofit solution rooted in equity, good stewardship, and local service.