Service Support Specialist na Mettler Toledo

Essential Duties and responsibilities: Provide exceptional customer service by answering internal and external customers, and Field Service Technicians’ phone calls in a courteous and professional manner.Assist in the follow-up and processing of all customers phones, emails or customer requestsMaintain data quality by submitting account creation/updates requests and create/update contacts information in SAP as needed, and accurately fill out Customer Interactions in SAPSeize opportunities to create service and product leads for sales representativesAssist in resolving service problems by clarifying the customer's complaints, selecting, and routing to correct group Take appropriate action to follow up on resolving customer issuesImprove overall customer experience by following correct call flow and scriptSuccessfully and actively participate in the implementation of department or company changes, to improve productivity and customers experience