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Account Management - Account Executive na Alcumus

Alcumus · Cardiff, Reino Unido · Hybrid

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Creating Safer Workplaces for Everyone.

We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.


As an Account Executive, you will play a vital role in shaping strong, long-term relationships with our clients. By ensuring seamless renewals, uncovering opportunities for growth, and providing an exceptional customer experience, you’ll directly contribute to the success of both our clients and our business. This role is perfect for someone who thrives on building connections, problem-solving, and driving customer success. 

What that means day to day

  • Manage and nurture a portfolio of SafeContractor clients, ensuring they receive an excellent service experience.
  • Support clients throughout their lifecycle, from onboarding through to renewal.
  • Proactively identify opportunities for upselling and growth by understanding client needs.
  • Build relationships with key stakeholders and act as their trusted point of contact.
  • Collaborate with internal teams to deliver a smooth, efficient, and value-driven client experience.

What you’ll need to be successful

To succeed in this role, you’ll need to be confident in building relationships, managing multiple priorities, and working with clients at different stages of their journey. You should be naturally proactive, comfortable having commercial conversations, and able to spot opportunities for growth. Experience in account management, customer success, or client services would be highly beneficial.

You’ll bring:
  • Strong relationship-building and communication skills.
  • The ability to manage multiple workloads effectively in a fast-paced environment.
  • Confidence in influencing and problem-solving, both with clients and colleagues.
  • Previous experience in a customer success or key account environment
  • An interest in compliance, risk management, or supply chain management would be advantageous.

What you'll get in return

Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
 

Personal Health & Wellbeing / Benefits

>🍼 Enhanced Parental Leave 

>🌴Generous annual leave 

>🏥 Healthcare Plan

>💟 Annual Giving Day – an extra day to give back to yourself or your community

>🚲 Cycle-to-work Scheme 

 Future Planning

>💰Pension scheme with employer contributions 

>🧬 Life Assurance – 3X base salary

>💸 Rewards Program – access to discounts and cashback  

>🏫 LinkedIn Learning License for upskilling & development 

Interested but don’t feel you meet all the requirements? 

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply: 
  • A response to your application within 15 working days
  • An interview process consisting of:
    • An initial discovery call with the recruiter
    • A first stage interview via Microsoft Teams 
    • Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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